NAVJOT KAUR
Brampton
Summary
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Amazon
03.2022 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Call Center Agent
MJR Capital Services
08.2020 - 01.2022
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Customer Service Associate
Telus Communications
03.2019 - 06.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Receptionist Administrator
Achiever’s Point
04.2016 - 12.2019
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Education
Associate of Applied Science - Project Management
Canadore College of Applied Arts And Technology
Mississauga08.2020
Associate of Applied Science - Mobile Application Development
Canadore College of Applied Arts And Technology
Mississauga, ON09.2019
Bachelor of Science - Computer Applications
Baring College
India03.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Amazon
03.2022 - 03.2024
Call Center Agent
MJR Capital Services
08.2020 - 01.2022
Customer Service Associate
Telus Communications
03.2019 - 06.2020
Receptionist Administrator
Achiever’s Point
04.2016 - 12.2019
Associate of Applied Science - Project Management
Canadore College of Applied Arts And Technology
Associate of Applied Science - Mobile Application Development
Canadore College of Applied Arts And Technology
Bachelor of Science - Computer Applications
Baring College
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