Navjot Kaur
Brampton,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
IOS Technician and Sales Representative
Jump+ Apple Premium Retailer
05.2023 - Current
- Enhanced user experience by troubleshooting and resolving iOS device issues promptly and effectively.
- Maintained accurate records of device repairs, contributing to a well-organized database for future reference.
- Achieved high customer satisfaction by providing timely technical support both in-person and remotely.
- Educated customers on proper device usage, preventing unnecessary wear and tear on their devices.
- Assisted customers with navigating complex settings menus, enabling them to better utilize their devices' capabilities.
- Provided exceptional customer service by patiently addressing client questions and concerns about their iOS device purchases in store and by telephone.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Answered customer questions about products and services through email and phone calls, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
Electronics Repair Technician and Sales Representa
UBreakiFix
03.2023 - 04.2023
- Enhanced customer satisfaction by diagnosing and repairing electronic devices efficiently.
- Assisted customers in understanding proper care and maintenance routines for their devices, prolonging product lifespans as a result.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
Micro Inspection, GSX and Repair Technician
Syncreon
05.2018 - 01.2023
- Setting up and operating specialized and standard test equipment to diagnose, test and analyze the performance of electronic components including iPhones, watches, iPads and air pods
- Restoring and upgrading iOS devices to perform up to date software as per customers’ expectations.
- Receiving the unit through GSX, checking the serial number using SNR, RCDC and PAL
- Replacing, adding parts, reading notes and changing the status in GSX.
- Repair the unit as per customer's requirement and policies of apple.
- Performing test of repaired units to meet the quality level before delivering to customer.
- Recorded completed repairs, all further repairs required and parts to be ordered on service call ticket.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Computer Networking and Technical Support Diploma -
Seneca College of Applied Arts and Technology
12.2018
Skills
- MS Office (Word, Excel, Outlook, Access); Microsoft Lync, VMware applications, Cisco Packet Tracer, SAP, AST2 Toolkit, Suez, PAL, SNR
- PCs, Laptops, Telephony Systems, Printers, Routers, Modems, ABMs, Repairing of iPhone
- LAN & VPN/Remote Connectivity, TCP/IP, Routers, Access Control Lists, Routing Protocols
- Windows, Unix, Windows Servers 2008/12, AS400
- Inventory Control
- Payment Processing
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
IOS Technician and Sales Representative
Jump+ Apple Premium Retailer
05.2023 - Current
Electronics Repair Technician and Sales Representa
UBreakiFix
03.2023 - 04.2023
Micro Inspection, GSX and Repair Technician
Syncreon
05.2018 - 01.2023
Computer Networking and Technical Support Diploma -
Seneca College of Applied Arts and Technology