Navjot Kaur
Surrey,BC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Dispatch Coordinator
Clark Freightways
Port Coquitlam, British Columbia
04.2023 - Current
- Provided guidance to drivers on road conditions, speed limits, traffic patterns.
- Ensured accuracy of data entry into dispatch system including load details, rates, carrier information.
- Coordinated and monitored daily delivery routes to ensure timely completion.
- Developed relationships with carriers and vendors to ensure optimal pricing and service levels.
- Assigned deliveries to drivers according to their availability and route optimization guidelines.
- Provided customer service support by responding to inquiries, resolving issues, and providing updates on shipments.
- Created reports related to dispatching activities such as fuel usage statistics or number of loads dispatched daily, weekly, monthly.
- Prepared shipping documents such as bills of lading, invoices, packing slips.
- Determined most cost-effective methods for transportation of goods based on weight, volume, destination, and urgency of delivery.
- Monitored driver performance in terms of timeliness and safety regulations compliance.
- Implemented procedures for monitoring driver hours-of-service compliance with DOT regulations.
- Tracked real-time location of vehicles using GPS technology.
- Kept customers informed of service trucks' whereabouts and expected time of service.
- Addressed questions, problems or requests for service or equipment.
- Prepared daily work and run schedules.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
Administrative Assistant
Day and Ross
Surrey, British Columbia
01.2022 - 12.2023
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Developed and maintained filing systems for confidential documents and records.
- Managed database systems containing customer contact information.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Managed office supplies inventory and placed orders when necessary.
- Greeted visitors and provided general information about the company.
- Handled confidential documents in an organized fashion according to established protocol.
- Facilitated communication between different departments within the organization.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Responded to customer issues to provide immediate resolution and improve retention.
Customer Technical Support Analyst
24-7 intouch
Winnipeg, Manitoba
08.2022 - 04.2023
- Assisted with the development of strategies for improving customer satisfaction levels.
- Reviewed user manuals and online tutorials prior to providing assistance.
- Assessed customer feedback regarding technical support services provided.
- Advised customers on best practices for using their computer equipment.
- Generated reports on customer interactions and resolutions.
- Created and maintained customer accounts in database software.
- Resolved customer inquiries by troubleshooting hardware and software issues.
- Provided technical support to customers via email, phone and remote access tools.
- Tested customer computer systems to ensure optimal performance.
- Assisted with the installation of new software applications for customers.
- Collaborated with other departments to resolve complex technical issues.
- Performed system updates and upgrades for customers' computers.
- Provided guidance on product features, functionality, setup and configuration.
- Coordinated with vendors to obtain replacement parts for defective products.
- Analyzed data from various sources to develop recommendations for improvements in processes or procedures.
- Maintained an up-to-date knowledge base of frequently asked questions.
- Developed training materials to help customers use their technology more effectively.
- Demonstrated advanced product knowledge to solve customer issues.
- Supported customers with online billing, access and account issues.
- Served as first point of contact for incoming technical service calls and emails.
- Stayed abreast of latest software developments to enhance job knowledge.
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Participated in after-hours on-call rotation for critical support needs.
Data Entry Clerk
DHL
Mississauga, Ontario
08.2019 - 07.2020
- Maintained confidentiality of sensitive information entered into the system.
- Followed up on pending tasks until completion.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Reviewed existing information for accuracy and made necessary corrections.
- Compiled reports based on gathered information.
- Created spreadsheets to track data entries.
- Verified accuracy and completeness of data entry into the database system.
- Scanned documents into appropriate databases for storage purposes.
- Provided support to management staff in regards to data entry processes.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Assisted colleagues with resolving any issues related to data entry operations.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Updated existing records with new or revised information as needed.
- Scanned and stored files and records electronically to reduce paper files and secure data.
Administrative Assistant
Eternity solution inc
Mississauga, Ontario
11.2019 - 02.2020
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Greeted visitors and provided general information about the company.
- Compiled data from various sources into organized reports for review by management team.
- Facilitated communication between different departments within the organization.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
Chemistry Lab Assistant
Red LAB
02.2017 - 07.2017
- Conducted quality control tests on finished products according to established standards.
- Ordered new materials as needed for experiments or other tasks.
- Analyzed data from experiments to identify trends or anomalies in results.
- Operated analytical instruments such as spectrometers, chromatographs, titrators.
- Organized chemicals, reagents, and other supplies in the laboratory.
- Prepared and set up laboratory equipment for experiments.
- Ensured that safety protocols were followed at all times in the lab.
- Conducted regular maintenance checks on all lab equipment.
- Troubleshot issues with laboratory equipment such as centrifuges, microscopes.
- Attended seminars related to chemistry topics to stay abreast of industry developments.
- Collaborated with chemists to develop new methods for testing samples.
- Calibrated and tested instruments to ensure accuracy of results.
- Cleaned and sterilized glassware, equipment, and work areas before and after each experiment.
- Processed samples using various techniques such as distillation, extraction, crystallization.
- Maintained inventory of supplies and equipment by creating record of stock.
- Handled and disposed of hazardous chemicals by adhering to safety rules.
- Calibrated equipment and performed cleaning duties to maintain lab.
Education
Chemical Laboratory Diploma - Chemistry
Lambton College of Applied Arts And Technology
NORTH YORK08-2019
Bachelor of Science - Science
Guru Nanak Dev University
Punjab05-2017
Skills
- Scheduling proficiency
- Route planning expertise
- Logistics Management
- Software Familiarity
- Transportation knowledge
- Paperwork Processing
- Communication Management
- Schedule Coordination
- Customer Service
- Quality Control
- Data Entry
- Problem-solving aptitude
- Teamwork and Collaboration
- Creative Thinking
- Microsoft Office
Timeline
Dispatch Coordinator
Clark Freightways
04.2023 - Current
Customer Technical Support Analyst
24-7 intouch
08.2022 - 04.2023
Administrative Assistant
Day and Ross
01.2022 - 12.2023
Administrative Assistant
Eternity solution inc
11.2019 - 02.2020
Data Entry Clerk
DHL
08.2019 - 07.2020
Chemistry Lab Assistant
Red LAB
02.2017 - 07.2017
Chemical Laboratory Diploma - Chemistry
Lambton College of Applied Arts And Technology
Bachelor of Science - Science
Guru Nanak Dev University
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