Navjot Kaur
Winnipeg,MB
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Administrative Assistant/ Receptionist
Record Ridge Denture Clinic
Trail, BC
04.2022 - 01.2023
- Greet patients as they come into the office.
- Responsible for processing new patient information, scheduling appointments, following up with patients to confirm their appointment, and rescheduling them it necessary
- Collect pavments from patients on their final appointment
- Make the treatment plan of each patients and inform them ahead about the total cost
- Perform administrative tasks (answer the phone, take messages, contactpatients, file records, basic accounting, and more).
- Overseeing patient check-in procedures.
- coding and preparing insurance forms.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Department Head Manager
Mcdonald
Trail, BC
10.2016 - 04.2022
- Experience with guest recovery and providing them great services
- Train new and existing staff
- Coordinates and schedule the activities of staff
- Prepare food items according to customer requirement
- Maintain record or stock, repairs, sales and wastage
- Ensure food and service meet quality standard
- Resolve customer complaints and arrange people to have shift covered
- Taking SOC's -tracking performance of other employees
- Follow up on crews for following sarety measures
- Communicated with managers of other departments to maintain transparency.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Post Graduate Diploma In Business Administration -
09.2016
Skills
- Employee Training
- Customer Service
- Microsoft Office
- Performance Improvement
- Phone Call Answering
- Training and Development
Timeline
Administrative Assistant/ Receptionist - Record Ridge Denture Clinic
04.2022 - 01.2023
Department Head Manager - Mcdonald
10.2016 - 04.2022
Selkirk College - Post Graduate Diploma In Business Administration ,