Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Navjot Kaur

Winnipeg,MB

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Airtel Office
08.2021 - 07.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Call Center Representative

Airtel Office
10.2020 - 05.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

High School Diploma -

Assiniboine Community College
Brandon, MB
04.2024

Master of Science -

Khalsa College
Punjab, India
05.2020

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Team Development

Languages

English
Professional Working

Timeline

Customer Service Representative

Airtel Office
08.2021 - 07.2022

Call Center Representative

Airtel Office
10.2020 - 05.2021

High School Diploma -

Assiniboine Community College

Master of Science -

Khalsa College

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Navjot Kaur