Summary
Overview
Work History
Education
Skills
Volunteer And Leadership Activities
Timeline
Generic

Navjot Kaur

Edmonton,AB

Summary

  • 2+Year experience in handling customers by providing them with excellent service.
  • Excellent communication skills, both written and verbal
  • Strong observational and active listening skills
  • Ability to make immediate decisions while maintaining composure in emergency response situations with minimal supervision
  • Positive attitude and willingness to learn
  • Ability to work well with others in order to achieve collective goals
  • Leadership skills developed from experience as a volleyball captain and pushing a team to reach their full potential.
  • Excellent communication skill, as well as the ability to establish connections and relationships with customers, employees, and teachers.
  • Strong technological abilities and experience implementing competencies in a variety of settings are required.
  • Personal attributes: self-assured, friendly, outgoing, amusing, supportive, and ambitious

Overview

2
2
years of professional experience

Work History

Cashier Assistant

Gas Station
02.2022 - Current
  • Provide a high level of customer service in a challenging and dynamic environment.
  • Check customer identifications when processing cigarettes and lottery ticket transaction.
  • Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
  • Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
  • Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.


Supervisor

Tim Hortons
04.2022 - 02.2024
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

Business administration - management - Management

NAIT
03.2024

Skills

  • Customer Service
  • Problem-Solving
  • Customer Assistance
  • Security Monitoring
  • Relationship Building
  • Critical Thinking
  • Front Desk Operations
  • Teamwork and Collaboration

Volunteer And Leadership Activities

  • Athletics, Two-time captain of my college volleyball team in India. Led drills in practice and acted as assistant coach when required. Provided strong leadership, called plays, and helped teammates develop their skills both on and off the court.
  • Edmonton Career Fair and Training Expo, Responsible for advising attendees on exhibitor locations, checking in exhibitors through registration, and other administrative tasks as needed., 11/19/2022, Edmonton Convention Centre

Timeline

Supervisor

Tim Hortons
04.2022 - 02.2024

Cashier Assistant

Gas Station
02.2022 - Current

Business administration - management - Management

NAIT

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Navjot Kaur