Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Availability
Timeline
Generic
Navjot Kaur

Navjot Kaur

Brampton,ON

Summary

An individual with high spirit and cheerful outlook in every situation. Learner who is quick to adapt, versatile and self-sufficient. Problem solving and outstanding communicator. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

shawarnado shawarma
Mississauga, ON
09.2023 - 02.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Consulted with customers to resolve service and billing issues.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Project Coordinator

AGCL technologies
Zeerakpur
08.2021 - 05.2023
  • Monitoring the daily progress of projects
  • Providing detailed updates to project managers or other stakeholders
  • Ensuring team members have the supplies and resources they need to complete their assigned tasks on time and within their budget limits
  • Organizing reports, invoices, contracts, and other financial files for easy access
  • Planning meetings and organizing project logistics
  • Performing billing and bookkeeping testacies
  • Ordering necessary office supplies.

Tutoring Supervisor (owner)

learn with Navjot
Sangrur, Punjab
08.2018 - 07.2022
  • Educating students based on Ministry of Education curriculum guidelines
  • Administering homework and assignments to gauge and enhance the students’ levels of understanding
  • Preparing, administering, supervising, and grading examinations, quizzes, and other assignments
  • Educating students on following a school’s moral codes and behaviors
  • Planning and organizing academic events and activities, both in and outside of school property
  • Keeping the classroom neat, organized, and orderly
  • Create and distribute progress reports to both students and parents
  • Conduct parent-teacher conferences to discuss a student's progress.

Education

Bachelor of Science - Non-Medical

S.U.S Govt College Sunam
01.2021

Computer Applications -

Dispatcher Course -

Post-Degree Certificate - Project Management

Fleming College,toronto
Toronto, ON

Skills

  • Leadership Qualities
  • Capability to work single-handed
  • Ability to do work as one of the members of a team and to lead the team
  • Can work in a fast-paced environment
  • It should be comfortable for any temperature
  • Effective Communication skills
  • Good fluency in the English language
  • Flexibility: - Potential to deal with any circumstances and at any time
  • Computer skills: - Skilled in Microsoft Office – Word, PowerPoint
  • Knowledge of safety and quality assurance practice
  • Well-known of all precautions and safety measures
  • Data Collection
  • Scheduling
  • Data Entry
  • Appointment Scheduling
  • Call Management
  • Paperwork Processing
  • Call Center Operations
  • Typing Proficiency
  • Payment Processing
  • Staff Training
  • Active Listening
  • Project Management Abilities
  • Customer Consulting
  • Customer Relations
  • Grammar
  • Order Processing
  • Problem Resolution
  • Quality Assurance Controls
  • Microsoft Excel
  • Team Development
  • Positive and Professional
  • Customer Service
  • Reading Comprehension
  • Coordination

Languages

Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
English
Native/ Bilingual

Certification

  • Certified dispatcher

Affiliations

  • singing
  • writing
  • designing of clothes
  • tailoring

Availability

Full-time (Wednesday and Thursday before 2:00 P.M.)

Timeline

Customer Service Representative

shawarnado shawarma
09.2023 - 02.2024

Project Coordinator

AGCL technologies
08.2021 - 05.2023

Tutoring Supervisor (owner)

learn with Navjot
08.2018 - 07.2022

Bachelor of Science - Non-Medical

S.U.S Govt College Sunam

Computer Applications -

Dispatcher Course -

Post-Degree Certificate - Project Management

Fleming College,toronto

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Navjot Kaur