Navjot Kaur
Mississauga,ON
Summary
Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Call Center Agent
Bell Company
05.2022 - 12.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained user account data by initiating account access and establishing in database.
- 'Managed over 50 customer calls per day.' or, "Increased sales by 10%".
Warehouse Associate
Amazon
11.2022 - Current
- Checked packages and merchandise for damage and notified vendors.
- Worked safely around moving machinery.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Consistently lifted materials weighing.
Education
No Degree - General Business Diploma
Niagara Collage
Toronto, Canada12.2023
Skills
- Training and Mentoring
- System Documentation
- Customer Communications
- Call Center Operations
- Appointment Setting
- Problem-Solving Skills
- Quality Control
- Training Experience
Languages
English
Native or Bilingual
Timeline
Warehouse Associate
Amazon
11.2022 - Current
Call Center Agent
Bell Company
05.2022 - 12.2023
No Degree - General Business Diploma
Niagara Collage
Similar Profiles
PABLO ALEJANDRO RODRIGUEZ SAYASPABLO ALEJANDRO RODRIGUEZ SAYAS
Pipefitter at Bell CompanyPipefitter at Bell Company
DANIEL ANDRADEDANIEL ANDRADE
MASTER PLUMBING at THE BELL COMPANYMASTER PLUMBING at THE BELL COMPANY
Jennifer SawyersJennifer Sawyers
Expediter at The Bell CompanyExpediter at The Bell Company
Eniola AdelekeEniola Adeleke
Volunteer at Christie Ossington Neighbourhood CentreVolunteer at Christie Ossington Neighbourhood Centre
TAMARA VIDAKOVICTAMARA VIDAKOVIC
Administrative Coordinator at O'Connor MacLeod Hanna LLPAdministrative Coordinator at O'Connor MacLeod Hanna LLP