Summary
Overview
Work History
Education
Skills
Languages
Professional Highlights
Certification
Availability
Timeline
Generic

Navjot Kaur

Calgary,AB

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Supervisor

Tim Hortons
06.2022 - 11.2023
  • Greet guests and provide great guest service.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Frequently inspected production area to verify proper equipment operation.
  • Generated reports detailing findings and recommendations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Gathered, organized and input information into digital database.

Crew Team Member

Tim Hortons
02.2020 - 05.2022
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete orders.
  • Worked front counter, drive-thru and other areas.
  • Became familiar with products to answer questions and make suggestions.
  • Operated register to process payments and collect cash payment for order totals.
  • Greeted customers at drive-thru and took food orders.
  • Assisted other team members to achieve goals.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Concierge

Regal Security
10.2019 - 01.2020
  • Maintain updated knowledge of assets specific to the company's needs
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

Education

Diploma – Hospitality -

School of Hospitality, Centennial College – Progress Campus
Toronto, ON
04.2021

High School Certification - Commerce stream -

Shivalik Public School, Mohali, India
Mohali
03.2016

Skills

  • Priority Management
  • Financial Management
  • Quality Standards
  • Team Assignments
  • Safe Work Methods
  • Motivating Performers
  • Complex Problem-Solving
  • Supervising Employees
  • Coffee Machinery
  • Staff Discipline
  • Key Performance Indicators (KPIs)
  • Leadership
  • Mentoring
  • Industry Knowledge
  • Effective Communication
  • Employee Motivation
  • Goal Setting
  • Active Listening
  • Organizational Skills
  • Decision Making
  • Leadership Abilities
  • Emotional Intelligence
  • Team Building
  • Critical Thinking

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Professional Highlights

  • Computer Skills- Competent in the use of Ms-office, Ms-Excel, and PowerPoint.
  • Language skills- Magnificent oral and composed relational abilities in English, Punjabi, and Hindi.
  • Excellent Communication skills- A very good communicator with people from all walks of life.
  • Customer Experience skills- Can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.
  • Multi-tasking skills- Accurate and detail oriented to handle several tasks and changing priorities.
  • Speed-Customer receives a quick response and positive engagement.

Certification

  • COVID-19 responsibility & service
  • Delivering passionate service
  • Guest experience fundamentals
  • Health and wellbeing in hospitality
  • Body language basics
  • Security Guard License
  • Teaching sales skills
  • Time management
  • Certified First Aid & CPR C + AED.
  • SMART SERVE
  • WHIMS

Availability

Full Time (Any Shift)

Timeline

Supervisor

Tim Hortons
06.2022 - 11.2023

Crew Team Member

Tim Hortons
02.2020 - 05.2022

Concierge

Regal Security
10.2019 - 01.2020

Diploma – Hospitality -

School of Hospitality, Centennial College – Progress Campus

High School Certification - Commerce stream -

Shivalik Public School, Mohali, India

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