Navjot Kaur
Surrey,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Uniway
04.2022 - 03.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed department budgets and generated financial reports for management review.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Executed record filing system to improve document organization and management
Subway (Manager)
12.2021 - 05.2023
- Maintained high quality of customer service while working a fast paced operation
- Trusted with cash drawer and delivering bank deposits
- Maintained clean place to prepare food with high sanitary standards
- Efficiently processed various forms of payment and ensured strict compliance with company policies
- Performs all tasks and responsibilities of a Shift Manager as outlined in the
- Shift Manager job description
- As needed, supervises food preparation to ensure that food safety and operations standards are maintained
- Coordinates and supervises staff so that standards of cleanliness are maintained as outlined in the SUBWAY Operations Manual
- Manages a team staff of approximately 4 to 12
- Assigns, oversees and evaluates work
- Recommends promotion, transfer, or termination of employees
- May conduct written and verbal staff evaluations
- Performs paperwork duties and assists with product orders and inventory as needed
- Assists with planning of special events and promotions.
Technical support agent
HGS
07.2023 - Current
- Assisted customers with various types of technical issues via email, live chat and telephone
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements
- Input customer service orders and track orders through to completion
- Managed customer system updates, informing clients of installation progress stages
- Documented customer complaints and inquiries for use in technical documentation and bug tracking
- Mentored other technologists and supported professionals to provide professional development and skill enhancement
- Troubleshoot hardware issues and worked with service providers to facilitate repairs for end users
- Worked with customer service supervisors to resolve large customer concerns on a daily basis
- Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
Education
AGRICULTURE ADVANCED DIPLOMA -
ASSINIBOINE COMMUNITY COLLEGE
BRANDON, MANITOBABachelor of Science - Agriculture
PUNJABI UNIVERSITY
PATIALA, PUNJABSkills
- Teamwork: Operate smoothly and efficiently within group
- Computer skills: Proficient in utilizing Microsoft office applications including Word,Excel, PowerPoint, and Outlook
- Organization: Excellent at keeping work area neat and clean, meeting
- Deadlines as well as prioritizing works
- Fast learner: Grab working methods easily and adapt quickly to new Environments
- Backup Solutions
Certification
- First Aid, Red Cross, CANADA
- WHMIS
- Manitoba smart choices
- Computer basics diploma
Timeline
Technical support agent
HGS
07.2023 - Current
Administrative Assistant
Uniway
04.2022 - 03.2023
Subway (Manager)
12.2021 - 05.2023
AGRICULTURE ADVANCED DIPLOMA -
ASSINIBOINE COMMUNITY COLLEGE
Bachelor of Science - Agriculture
PUNJABI UNIVERSITY
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