NAVJOT KAUR
Scarborough,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Store Manager
THE GELATO SHACK
10.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Store Manager
DSPOT DESSERT CAFE
11.2019 - 09.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
Line Cook
LaJawab Grill
01.2018 - 07.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Education
POST GRADUATION DIPLOMA - Business Management
Centennial College of Applied Arts And Technology
Scarborough, ON04.2019
Bachelor of Commerce - Commerce
Punjabi University
Patiala, India07.2016
Skills
- Employee Training
- Shift Scheduling
- Talent Recruitment
- Team Development
- Payroll Management
- Customer Service Management
- Opening and Closing Procedures
- Customer Response
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Store Manager
THE GELATO SHACK
10.2022 - Current
Store Manager
DSPOT DESSERT CAFE
11.2019 - 09.2022
Line Cook
LaJawab Grill
01.2018 - 07.2019
POST GRADUATION DIPLOMA - Business Management
Centennial College of Applied Arts And Technology
Bachelor of Commerce - Commerce
Punjabi University
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