NAVJOT KAUR
Brampton,ON
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
5
5
years of professional experience
Work History
Logistics Coordinator
FlashBee Logistics
04.2021 - 05.2023
- Answering and directing phone calls, emails, and other communications
- Recording and maintaining important data related to shipments, inventory, and other logistics operations
- Invoicing and following up with customers
- Supporting dispatch team Communicate with drivers to ensure on-time deliveries
- Tracked orders and notified customers of status or potential delays.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Proficiently operate TMS software to manage dispatching, track shipments, and generate reports
- Ensure accurate data entry and maintain up-to-date records
- Monitor and comply with regulations: Stay updated on transportation regulations, including safety and compliance requirements
- Assisting customers with inquiries, providing information about shipments, and addressing any concerns or issues promptly
- Ensuring all necessary documentation, permits, and licenses related to logistics operations are up-to-date and compliant with regulations
- Contributing to the office's overall efficiency by streamlining processes and implementing best practices.
- Generated documentation and information required for customer shipments.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Manged over 50 customer calls per day.
Campus Security Guard
Paragon Security, Seneca College
04.2021 - 10.2021
- Communicated and enforced compliance of campus policies while upholding company standards of professionalism and safety
- Provided guidance and training to new guards within effective methods of managing all levels of personnel and site functions
- Including: Site patrols, medical response & crisis intervention, access control, COVID Screening procedures, dispatcher protocols, and CCTV investigations
Tactical
Skanna Security & Investigations
09.2018 - 04.2021
- Security Guard – EB Games
- Maintained safe and secure environment for tenants by patrolling on foot and monitoring premises through CCTV
- Demonstrated decisive verbal communication and strategic problem-solving skills with investigations
- Built and developed effective working relationships with clients, co-workers, building tenants, and members of public
Events Security Guard
Canadian Security
09.2018 - 04.2021
- Maintained a safe and secure environment for tenants by patrolling on-foot and monitoring premises through CCTV
- Demonstrated professional customer service skills through effective communication and de-escalation tactics
Customer Service Representative
Alpha Transportation
12.2017 - 03.2018
- Provided friendly, knowledgeable, and honest service to clients on day-to-day basis to assist them with their logistical needs
- Investigated and managed inquiries with managers to maintain effective flow of day-to-day operations
Education
Diploma - Tourism & Services Management, Travel Services Management & Travel Operations
Seneca College
Markham08.2020
Bachelor of Arts - Psychology, Information Technology
Punjab University
Punjab, India07.2017
Skills
- Customer Service in Hospitality Certification
- Highly proficient in various computer software including MS Office & 365 Suite, CCTV systems, and Dispatch platforms
- Knowledge of Logistics Software (Avaal, Samsara, Transplus)
- Transportation Planning
- Spreadsheet Tracking
- Telephone Management
- Customer Service
- Logistics Understanding
- Shipment Monitoring
- Brand Loyalty
Timeline
Logistics Coordinator
FlashBee Logistics
04.2021 - 05.2023
Campus Security Guard
Paragon Security, Seneca College
04.2021 - 10.2021
Tactical
Skanna Security & Investigations
09.2018 - 04.2021
Events Security Guard
Canadian Security
09.2018 - 04.2021
Customer Service Representative
Alpha Transportation
12.2017 - 03.2018
Diploma - Tourism & Services Management, Travel Services Management & Travel Operations
Seneca College
Bachelor of Arts - Psychology, Information Technology
Punjab University
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