Navjot Kaur
Regina,SK
Summary
Successful customer service representative with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Knowledgeable and dedicated customer service professional with extensive experience in Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Shift Manager
Burger King
Regina, SK
06.2018 - Current
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Trained back-up associates and led crew members in managing operations of storefront.
- Cooperated with coworkers to improve customer experience and manage storefront.
Cashier and Store Associate
Winners
Regina, SK
09.2020 - 12.2020
- Approached browsing customers to initiate conversations to determine buying preferences.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Delivered excellent customer service, resulting in consistent customer satisfaction rating.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Office Assistant
Shiva Transport
Regina, SK
01.2022 - Current
- Delivered clerical support by handling range of routine and special requirements.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Coordinated, scheduled and arranged business meetings and travel calendars.
- Established QuickBooks accounting system to reflect accurate financial records.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Implemented improvements to file systems and procedures.
- Maintained physical and computer-based filing systems.
- Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
Education
Associate of Arts - Certificate in Business Administration
University of Regina
Regina, SKAssociate of Science - Health Studies
University of Regina
Regina, SK12.2019
Skills
- Bookkeeping
- Technical Support( Ms Word, Ms powerpoint, excel)
- Sorting and labeling
- Invoice Processing
- Inventory controls
- Team Leadership
- Training and Development
- Opening and Closing Procedures
- Team Building
- Staff Management
- Strategic planning
- Problem-Solving
- Teamwork and Collaboration
- Accurate Money Handling
- Decision Making
- Cash Drawer Management
Languages
Fluent in English
Timeline
Office Assistant
Shiva Transport
01.2022 - Current
Cashier and Store Associate
Winners
09.2020 - 12.2020
Shift Manager
Burger King
06.2018 - Current
Associate of Arts - Certificate in Business Administration
University of Regina
Associate of Science - Health Studies
University of Regina
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