Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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NAVJOT KAUR

Windsor,ON

Summary

Business-minded Network Administrator with 4 years of experience in supporting server environments. Determined and focused in managing network infrastructure and optimizing environment while reducing redundancy. Considered expert in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Dynamic team player when interfacing with other staff members, vendors and end-users.

Overview

6
6
years of professional experience

Work History

Network Administrator

ICICI Bank
Jalandhar, Punjab
04.2018 - 02.2020
  • Configured networks for smooth, reliable operation to meet business processes and objectives
  • Performed day-to-day LAN and WAN administration, maintenance and support
  • Planned, coordinated and implemented network security measures
  • Monitored stability of network and wireless services to deliver comprehensive stability
  • Provided consistent support through on-call rotation duty
  • Technically supported project planning team for development and implementation of proposals and solutions to address hardware and software problems and network emergencies
  • Assumed system administrator responsibilities during 22-month vacancy in position
  • Resolved customers' reported issues to satisfaction within 8 minutes of call

IT Support Analyst

ICICI BANK PVT LTD
Jalandhar, Punjab
05.2016 - 02.2020
  • Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone
  • Supported users with software, hardware and network issues
  • Performed remote support tasks for mobile devices such as smartphones and tablets, correcting issues on iOS and Android units via CRM and Web Remedy
  • Answered customer support inquiries via specialized ticket tracking platforms
  • Met performance metrics for factors such as call volume thresholds and call time guidelines, producing exceptional customer feedback
  • Used CRM to create and updated tracking documents

IT Trainer

Doaba Women Institute Of Engg & Tech
Amritsar, Punjab
06.2015 - 03.2016
  • Oversaw technical documentation, instruction and evaluation to meet IT education initiatives
  • Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs
  • Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff
  • Cultivated customized curriculum and course content to address organizational technology training mandates
  • Trained and mentored 35 new personnel hired to fulfill various roles

Education

Associate of Science - Data Analytics

St Clair College
Windsor, ON

Computer Animation And Graphics - 2D Animation And Visual Development

Guru Nanak Dev University
Amritsar, India
03.2016

Master of Science - Information Technology

Guru Nanak Dev University
Amritsar, India
06.2015

Bachelor of Science - Information Technology

Guru Nanak Dev University
Amritsar, India
04.2013

Skills

  • Java, PHP, HTML, Python, Studio R and Tableau
  • Technical report writing and presentations, Mentoring, Training new students in Lab Projects
  • Network Skills: TCP/IP, FTP, Firewall, LAN, WAN, Routers, Switches, DNS, CRM, SCCM, Webmail and hosting
  • Technical Troubleshooting
  • Controls Recordkeeping
  • Data Backup
  • Network Security
  • Problem Solving
  • Virus Protection
  • Team Collaboration

Accomplishments

  • Data Visualization, Data Modelling, Data Transformation
  • Information Management: Creating Database using DB2, Moving/Backup and Recovery Data, Locking and Concurrency, Security
  • Artificial Intelligence: Turing Test, Agents and Environment, Problem-solving and search, “created chatbots using dialog flow which answers the queries of customers virtually”
  • Windows Administration: Set up 2012R2 server and Windows 8
  • Used commands on windows PowerShell and windows PowerShell ISE to make changes on servers
  • Basic Queries used: Select, Update, Delete, Insert Into, Alter Database, Drop Table, Create Index, Drop Index, etc
  • Python: Created Random Forest models using 150 decision tree and import all necessary libraries and packages
  • I used one database and convert categorical variables in numerical values and explore ways to increase model performance through data set improvement using jupyter notebook
  • R Studio: Created Project used three datasets, load necessary packages, define variables, remove duplicate values, replace missing values with NA as well as described good and bad visualization using different plots like scatter plot, bar plot, bubble plot etc.

Timeline

Network Administrator

ICICI Bank
04.2018 - 02.2020

IT Support Analyst

ICICI BANK PVT LTD
05.2016 - 02.2020

IT Trainer

Doaba Women Institute Of Engg & Tech
06.2015 - 03.2016

Associate of Science - Data Analytics

St Clair College

Computer Animation And Graphics - 2D Animation And Visual Development

Guru Nanak Dev University

Master of Science - Information Technology

Guru Nanak Dev University

Bachelor of Science - Information Technology

Guru Nanak Dev University
NAVJOT KAUR