Navjot Kaur
Montreal,Canada
Summary
Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
3
3
years of professional experience
Work History
Manager
A&W
11.2022 - 06.2024
- Developed and maintained relationships with customers and suppliers through account development.
- Managed inventory, Cash handling, ordering, price changing, scheduling, waste management etc.
- Onboarded new employees with training and new hire documentation.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Established team priorities, maintained schedules and monitored performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Accomplished multiple tasks within established timeframes.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Supervisor
A&W
04.2021 - 10.2022
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Diploma - Computer Science Techniques
Cegep De La Gaspasie Et Des Lles
10.2020
Skills
- Process Improvement
- Hiring and Training
- Decision-Making
- Sales management
- Schedule oversight
- Schedule Management
- Negotiation and Conflict Resolution
- Goal Setting
- Performance Tracking and Evaluation
- Emergency Response
- Staff Training
- Documentation And Reporting
- Complex Problem-Solving
- Time Management
- Technical Proficiency
- Problem Resolution
- Managing Operations and Efficiency
- Customer Relationship Management (CRM)
- Financial Management
- Customer Service
- Onboarding and Orientation
- Scheduling and Coordinating
- Team Leadership
- Performance reviewing
Languages
English
Full Professional
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Timeline
Manager
A&W
11.2022 - 06.2024
Supervisor
A&W
04.2021 - 10.2022
Diploma - Computer Science Techniques
Cegep De La Gaspasie Et Des Lles
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