NAVJOT DHILLON
St. John's,NL
Summary
Customer Service Representative with an extensive experience in sales; customer service environment and Admin support which includes generating new prospects, training existing customers, troubleshooting technical problems and managing/tracking returns. Organized, critical thinker, creative, good communicator, thrives in pressure, excellent writing skills and notable positive rapport with customers, fearless in asking for sale.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Zorba Immigration
07.2022 - 08.2023
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Scheduled appointments, meetings and events for management staff.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Organized both physical and digital files and updated reports to coordinate project mater
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
Customer Service Representative E-COMMERCE (PT)
Majorel
08.2022 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provides order support to customer via phone, chat and email
- Provide information, product recommendations and complete sales based on identified customer needs
- Provide complete resolutions to customers through process adherence, including internal/external client documentation.
Packaging Line Operator (PT)
Boulart Bread Factory
10.2020 - 06.2022
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Proved successful working within tight deadlines and a fast-paced environment.
- Operated tape machines, scales and label printers to package items correctly.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
Warehouse Package Handler (PT)
Amazon
05.2021 - 10.2021
- Checked products for damage or other issues before packing into boxes.
- Assembled, sealed and loaded packages into correct trucks.
- Followed verbal and written instructions to properly move and ship products.
- Used hand-held scanners and physical logs to accurately track item movements.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Business Development Associate
Storm Overseas Education
03.2018 - 02.2020
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability
- Scheduled and implemented product promotions in accordance with available inventory and staff resources
- Negotiated, prepared and signed contracts with clients
- Represented company and promoted products at conferences and industry events
- Maintaining database of company on excel sheets, transactions of company
- Training personnel and helping team members develop their skills
- Communicated with local organizations to build networks and develop leads.
- Engaged with customers to build business relationships.
OPERATIONAL /TECHNICAL SUPPORT ADVISOR
WEBBERZ EDUCOMP LTD
09.2017 - 02.2018
- Problem Solving and time management during jobs assigned
- Involved in teamwork for smooth functioning and development of organization
- Created and updated records and files to maintain document compliance
- Translated information into electronic forms by compiling and sorting data
- Respond to customer service calls, analyze, diagnose and resolve any problems or concerns
- Take ownership of customer issues through to resolution or escalation while providing accurate and prompt feedback both to the customer and teammates.
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
Education
PG Diploma - Supply Chain Management
CDI College
Montreal, QC04.2022
Masters - Business Economics Honors
Guru Nanak Dev University
INDIA04.2016
Bachelors - Information Technology
Guru Nanak Dev University
INDIA04.2013
Skills
- Logistics
- Assembly Line Operations
- Operations Support
- Supply Chain Distribution
- Business Operations
- Customer Relationship Management
- Worksite Safety
- Teamwork and communication
- Office administration/supervision/Documentation skills
- Microsoft Office,Data Entry
- Customer Service
Accomplishments
Project on supply chain management
IPC -610 certified
Timeline
Customer Service Representative E-COMMERCE (PT)
Majorel
08.2022 - 12.2022
Administrative Assistant
Zorba Immigration
07.2022 - 08.2023
Warehouse Package Handler (PT)
Amazon
05.2021 - 10.2021
Packaging Line Operator (PT)
Boulart Bread Factory
10.2020 - 06.2022
Business Development Associate
Storm Overseas Education
03.2018 - 02.2020
OPERATIONAL /TECHNICAL SUPPORT ADVISOR
WEBBERZ EDUCOMP LTD
09.2017 - 02.2018
PG Diploma - Supply Chain Management
CDI College
Masters - Business Economics Honors
Guru Nanak Dev University
Bachelors - Information Technology
Guru Nanak Dev University
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