Navjot Dhaliwal
Abbotsford,BC
Summary
Dynamic Store Manager with a proven track record at EB Games, excelling in customer service and team leadership. Expert in inventory management and visual merchandising, driving sales growth through strategic analysis and staff training. Committed to enhancing customer experiences while fostering a collaborative team environment.
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Store Manager
EB Games
03.2023 - Current
- Supervised daily store operations to ensure optimal customer service and engagement.
- Trained and mentored staff on product knowledge and sales techniques.
- Implemented visual merchandising strategies to enhance product presentation.
- Analyzed sales data to identify trends and adjust inventory accordingly.
Front Store Supervisor
Shoppers Drug Mart
01.2023 - 12.2024
- Supervised daily front store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on customer service standards and operational best practices.
- Implemented inventory management strategies to optimize stock levels and minimize shrinkage.
- Enhanced customer experience by resolving complaints and addressing feedback effectively.
Education
Post-Diploma - Tourism And Hospitality
College of The New Caledonia
Prince George04.2021
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Operations management
- Customer service management
- Promotional planning
- Budget development
- Database management
- Systems and software expertise
Websites
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Accomplishments
- Increased sales by Number% by coaching department managers on new merchandising standards.
- Recruited Number successful new managers within one year.
- Managed a store that exceeded company expectations in every category during the Quarter quarter.
- Collaborated with team of Number in the development of Project name.
- Resolved product issue through consumer testing.
- Documented and resolved Issue which led to Results.
- Supervised team of Number staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Area of certification Training - Timeframe
- Certified Job Title, Company Name - Timeframe
Timeline
Store Manager
EB Games
03.2023 - Current
Front Store Supervisor
Shoppers Drug Mart
01.2023 - 12.2024
Post-Diploma - Tourism And Hospitality
College of The New Caledonia