Navjot Brar
General Manager
Surrey,British Columbia
Summary
Adaptable Restaurant Manager with a strong union background, skilled in managing employee relations and negotiating collective bargaining agreements. Proven track record in ensuring compliance with labor laws, fostering positive relationships, and optimizing operations. Experienced in staff scheduling, training, and performance management, balancing workforce needs with organizational objectives.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Restaurant General Manager
Kwantlen Student Association
Surrey
01.2023 - Current
- Spearheaded budgeting and financial forecasting processes, resulting in 15% reduction in operational costs while maintaining high service standards
- Implemented cost-control measures and analyzed financial reports to identify areas for improvement, optimizing overall budgetary efficiency
- Successfully negotiated and implemented multiple collective bargaining agreements, fostering positive labor relations and ensuring compliance with union regulations
- Developed and maintained open lines of communication between management and union representatives, resolving issues proactively to create harmonious work environment
- Introduced new, customer-centric menu that led to 20% increase in overall restaurant revenue within first quarter
- Orchestrated redesign and introduction of new lounge seating, enhancing dining experience and contributing to 25% boost in customer satisfaction scores
- Pioneered integration of an online ordering system, resulting in 30% increase in takeout and delivery sales within first month
- Conducted staff training to ensure seamless adoption of new system, enhancing operational efficiency and meeting growing demand for digital services
- Implemented comprehensive performance management system, achieving 20% improvement in staff productivity within six months
- Conducted impactful performance reviews, fostering employee morale and motivation.
Restaurant Supervisor
Kwantlen Student Association
Surrey
09.2019 - 12.2022
- Streamlined inventory management, reducing excess stock by 20% and cutting food and beverage costs by 15% through optimized ordering processes
- Negotiated favorable terms with suppliers, ensuring timely deliveries and cost-effective procurement
- Implemented dynamic scheduling system to maximize staff efficiency and cut labor costs
- Conducted regular training sessions, boosting team skills and elevating customer satisfaction scores by 10%
- Enforced stringent health and safety protocols, maintaining high scores in surprise inspections
- Implemented quality control measures to ensure dishes met restaurant standards and customer expectations
- Increased positive reviews and repeat business by 25% through customer feedback initiatives
- Cultivated customer-centric culture, improving guest interactions and fostering a welcoming atmosphere
- Fostered teamwork, minimizing conflicts and creating cohesive work environment
- Contributed to hiring process, trained new employees, and provided ongoing mentorship for skilled and motivated team.
Junior Bookkeeper
Sugarplum Desserts
Langley
08.2018 - 08.2022
- Meticulously maintained accurate financial records, including transaction recording and efficient filing for streamlined audits
- Processed invoices, managed accounts payable, and assisted in payroll administration for timely payments and compliance
- Provided essential administrative support, managing supplies, coordinating meetings, and handling communication with clients and vendors
- Proficient in accounting software for efficient bookkeeping and quick adaptation to office management tools, enhancing overall productivity.
Education
Business administration and management, general -
Kwantlen Polytechnic University
Surrey, British Columbia 05.2017 - 12.2019
Skills
Financial Analysisundefined
Websites
Professional Credentials
- Emergency First Aid and Cardiopulmonary Resuscitation (CPR)
- FOODSAFE Level 2
- QuickBooks
Timeline
Restaurant General Manager
Kwantlen Student Association
01.2023 - Current
Restaurant Supervisor
Kwantlen Student Association
09.2019 - 12.2022
Junior Bookkeeper
Sugarplum Desserts
08.2018 - 08.2022
Business administration and management, general -
Kwantlen Polytechnic University
05.2017 - 12.2019
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