Navjot Bhandari

Bank Manager

SBI

01.1985 - 12.2021

Evaluated new products for suitability within the bank's offerings.
Created financial management mechanisms to minimize financial risk to business.
Monitored loan portfolio performance, risk management activities, and compliance with regulatory requirements.
Processed and approved international and domestic wire transfers, cashed checks and posted deposits and withdrawals.
Identified areas of operational weakness or potential fraud risks in the bank's systems.
Prepared monthly reports on branch operations and submitted to corporate office.
Provided guidance and training to team members in order to ensure proper procedures were followed consistently.
Coordinated preparation of external audit materials and external financial reporting.
Ensured compliance with banking laws and regulations through periodic review of internal policies.
Assisted customers with account openings, closings, transfers, payments.
Maintained strict confidentiality of customer information at all times.
Invested funds and recommended appropriate dividend issuances based on historical dividend patterns and expected cash flows.
Coordinated with other branches to ensure smooth operation across all locations.
Investigated suspicious transactions that could be linked to money laundering activities.
Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Reviewed customer complaints and took appropriate action as needed.
Explained benefits of various investment options to help customers fulfill personal investment goals.
Created and maintained a positive work environment within the branch.
Managed relationships with tax authorities, bankers and auditors.
Developed and implemented strategies to increase customer satisfaction ratings.
Managed daily workflow including assigning tasks to staff members.
Provided first-rate customer service by identifying and addressing customer concerns and inquiries.
Completed day-to-day duties accurately and efficiently.
Maintained updated knowledge through continuing education and advanced training.