Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Navjit Kaur

Winnipeg,MB

Summary

Detail-oriented professional with a strong background in customer service and retail operations, eager to transition into a paralegal role. Possesses excellent organizational skills, attention to detail, and a commitment to delivering high-quality work in a legal environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cashier

Burger King
08.2022 - 07.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.

Customer Service Representative

Gap Inc, Old Navy
04.2021 - 07.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Education

Associate of Science - Computer Systems Networking Technician

Canadore College of Applied Arts And Technology
Mississauga, ON
04.2022

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Written and verbal communication
  • ID Verification
  • Decision Making Aptitude
  • Sales expertise
  • Daily Reporting

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Certification

  • Licensed LLQP

Timeline

Cashier

Burger King
08.2022 - 07.2024

Customer Service Representative

Gap Inc, Old Navy
04.2021 - 07.2022

Associate of Science - Computer Systems Networking Technician

Canadore College of Applied Arts And Technology

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Navjit Kaur