Navjit Kaur
Toronto,ON
Summary
Hardworking Customer Service Representative Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative Supervisor
FRIDAY BURGER COMPANY
08.2023 - Current
- Lead and manage a team of staff members, providing guidance, training, and performance evaluations to ensure a cohesive and efficient work environment.
- Oversee daily operations, including opening and closing procedures, staff scheduling, and inventory management, resulting in a streamlined workflow and improved cost control.
- Monitor and enforce compliance with food safety and sanitation standards, ensuring a clean and safe environment for both customers and staff.
- Collaborate with the kitchen staff to maintain high food quality standards, controlling waste and optimizing portion sizes to enhance profitability.
- Implement customer service strategies to enhance guest satisfaction, address concerns promptly, and foster a positive dining experience.
- Handle customer inquiries, feedback, and complaints in a professional and diplomatic manner, resolving issues promptly to ensure customer satisfaction
- Enhanced customer satisfaction by efficiently addressing and resolving concerns.
Restaurant Manager
Popeyes
03.2019 - 03.2023
- Lead the team in creating a culture of superior guest experience
- Conduct training and development as well as performance management and employee coaching
- Conduct daily pre-shift briefings with strong emphasis on continuous improvement
- Strong organizational skills with ability to manage all aspects of service and ensuring timely completion of assigned work
- Effectively creating and organizing weekly staff schedules
- Provides genuine hospitable and personal service
- Leading by example and maintaining a strong presence in the dining room
- Build and maintain relationships with guests, team members and senior management
- Provide administrative support for the restaurant and accounting team
- Ensures all human resources policies and procedures are being followed
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Additional duties assigned as required.
Sales Support Analyst
Dreamweaver
09.2017 - 07.2018
- Supporting the Better think application and providing better client experience
- Installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems
- Maintaining the regular check in order to identify the bugs and continually improving it
- Ensure compliance of all security measures in application development processes
- Identifying and executing changes in accordance with the procedures defined in the documents
- Active participation in several technology events like business continuity tests, ensuring recovery procedures that are accurate and complete.
Education
Bachelor in Business and administration (Project Management) -
Yorkville University
01.2022
Skills
- Client Issue Resolution
- Client Relationship Management,
- PROBLEM SOLVING
- Time Management
- Conflict Resolution
Extracurricular Activities
Volunteered at Book Sort Exhibition at Yorkdale University, Canada. Volunteered as a Placement Co-coordinator as well as conducted stage for various placement drives by WIPRO, SAP at DAVIET, Punjab.
Languages
English
Full Professional
Certification
PERSUING IFIC.
Timeline
Customer Service Representative Supervisor
FRIDAY BURGER COMPANY
08.2023 - Current
Restaurant Manager
Popeyes
03.2019 - 03.2023
Sales Support Analyst
Dreamweaver
09.2017 - 07.2018
Bachelor in Business and administration (Project Management) -
Yorkville University
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