Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Navjeevan Kaur

Nepean,Ontario

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Walmart
Ottawa, ON
02.2021 - Current
  • Collected deposits or payments and arranged for billing.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Planned and completed group projects, working smoothly with others.

Receptionist Clerk

Neeraj Tex ferm
Ottawa, ON
03.2022 - 10.2023
  • Scheduled and confirmed appointments and meetings for management team.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Scheduled appointments for clients with appropriate staff members.
  • Coordinated pick-up and delivery of express mail services.
  • Scheduled and confirmed appointments.
  • Answered incoming calls, transferred calls to appropriate personnel, and took messages.
  • Maintained a neat and orderly workstation at all times.
  • Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
  • Reviewed [Type] and [Type] records to check completeness and verify integrity.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.

Education

BBA - Business Economics

Punjab University
India
12-2020

High School Diploma -

Algonquin College
Ottawa, ON

Skills

  • Inbound and Outbound Calling
  • Call Management
  • Consultative Sales
  • Report Generation
  • Scheduling
  • Data Collection
  • Account Updating
  • Paperwork Processing
  • Customer Service
  • Technical Support
  • Multi-Task Management
  • Microsoft Outlook
  • High-Energy Attitude
  • Account Management

Languages

English
Professional
Punjabi
Professional

Timeline

Receptionist Clerk

Neeraj Tex ferm
03.2022 - 10.2023

Customer Service Representative

Walmart
02.2021 - Current

BBA - Business Economics

Punjab University

High School Diploma -

Algonquin College

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Navjeevan Kaur