Navjeet Mangat
Brampton,ON
Summary
Experienced and well-qualified administrative team member with 4 years of banking industry bringing demonstrated knowledge and abilities in Residential Mortgage processing. Effective at organizing paperwork, resolving discrepancies and working with third-party vendors to clear issues and completing closings. Proficient in sales support and closing standards and regulations.
Overview
4
4
years of professional experience
Work History
Mortgage Sales Support Specialist
Simplii Financial
03.2022 - Current
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Checked loan documents for accuracy prior to closing.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Maintained high level of customer satisfaction by providing prompt and accurate Mortgage & Home Equity Secured line of credit status updates.
- Worked with underwriters to fix application problems and resolve issues.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Assist clients with and assess other cross-selling solutions ranging from credit cards to personal deposit accounts accounts.
Mortgage Sales Support (E-Mortgages)
CIBC
01.2020 - 02.2022
- Assist E-mortgage lenders in Toronto and Regina with administration of the conventional & HPP applications.
- Providing excellent client experience and sales support in collaboration with internal partners and across other lines of business within in the lending solutions.
- Review, resolve and investigate on flowback from REBO and escalating shortfalls of funds to lenders and underwriters.
- Strong understanding of lending and underwriting of credit products.
- Processing of high volumes of loan files with high level of accuracy and in a timely manner in order to meet SLAs.
Education
Master of Arts - Educational Studies
ICFAI (University of Manipur)
India04.2009
Bachelor of Arts - Education And Psychology
University of Calcutta
India08.2007
Skills
- Analytical Problem-Solving
- Attention to detail
- KYC
- Mortgage Product Knowledge
- Customer Service
- Team Collaboration
- Time Management
- Adaptability
Accomplishments
Purpose Award 250, Team Purpose Award
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Mortgage Sales Support Specialist
Simplii Financial
03.2022 - Current
Mortgage Sales Support (E-Mortgages)
CIBC
01.2020 - 02.2022
Master of Arts - Educational Studies
ICFAI (University of Manipur)
Bachelor of Arts - Education And Psychology
University of Calcutta
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