Navjeet Kaur
Winnipeg,MB
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Financing Sales Coordinator
East to West Group
Winnipeg, Manitoba
09.2022 - Current
- Assist the sales team in preparing financing proposals and presentations.
- Coordinate with clients to collect necessary financial documents.
- Track the status of loan or lease applications and follow up with stakeholders.
- Respond to inquiries about financing products, terms, and processes.
- Maintain a high level of customer service to support client retention.
- Ensure all financing documentation is complete and accurate.
- Update client information and sales progress in CRM systems.
- Generate and analyze reports on sales metrics or financing pipeline.
- Work with compliance teams to make sure applications meet internal and regulatory standards.
- Collaborate with credit, underwriting, and legal departments.
- Schedule meetings and support onboarding of new financing clients.
- Performed follow-up calls with customers after each sale was completed.
- Resolved customer complaints regarding sales and service.
Customer Service Representative
Skip the dishes
Winnipeg, BC
04.2022 - 08.2022
- Resolved customer inquiries through phone and chat support effectively.
- Processed orders and tracked deliveries using company software systems.
- Assisted customers with account management and issue resolution proactively.
- Collaborated with team members to enhance service efficiency and quality.
- Educated customers on service features and promotions clearly and concisely.
- Documented customer interactions in the database for future reference accurately.
- Handled escalated complaints by providing timely solutions and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Office Administration Executive - Business Administration
Fanshawe College
London, ON 01.2020 - 01.2022
Skills
- Financing proposals
- Client coordination
- CRM management
- Sales reporting
- Customer service
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Data entry
- Microsoft office
- Task prioritization
- Analytical and critical thinking
- Team collaboration
Languages
Punjabi
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Financing Sales Coordinator
East to West Group
09.2022 - Current
Customer Service Representative
Skip the dishes
04.2022 - 08.2022
Office Administration Executive - Business Administration
Fanshawe College
01.2020 - 01.2022