NAVJEET KAUR
Airdrie,Canada
Summary
Customer Service Representative with 6+ years of experience in banking and retail, specializing in financial transaction,client engagement and team leadership. Recently earned the Investment Funds in Canada (IFC) license,demonstrating readiness to support mutual fund related responsibilities in future roles. Adept at identifying solutions tailored to client needs, with a commitment to delivering exceptional service and fostering long-term relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TD Canada Trust
04.2025 - Current
- Continuing role following internal transfer from Vernon to Calgary
- Served consistent client service quality in a high-traffic branch.
Customer Service Representative
TD Canada Trust
01.2023 - 03.2025
- Discovered sales leads and connected customers with financial experts.
- Handled confidential financial information with discretion and adhered to security procedures.
- Ensured secure cash management by processing transactions accurately per company standards.
- Regularly refreshed knowledge base to include current products, services, pricing, promotions.
- Developed relationships with clients for increased loyalty and repeat business.
Customer Service Manager
Walmart
12.2021 - 03.2025
- Addressed concerns promptly to ensure exceptional customer satisfaction.
- Oversaw front-end operations, ensuring smooth checkout processes in a fast-paced retail environment.
- Evaluated staff performance, offered constructive feedback, and suggested enhancements.
- Led team of customer service representatives, cultivating positive work environment centered on teamwork.
Cashier
Walmart
07.2019 - 11.2021
- Managed a high volume of customer transactions, ensuring quick and accurate service.
- Handled and resolved issues related to customer billing and payment effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Education
Etobicoke, ON -
Humber College Institute of Technology And Advanced Learning
Sri Ganganagar, Rajasthan -
Nosegay Public School
Skills
- Understanding diverse perspectives
- Customer service optimization
- Detail-oriented approach
- Billing systems management
- Analytical problem-solving
- Collaborative teamwork
- Financial transaction handling
- Building rapport
Certification
Investment Funds in Canada (IFC)
Canadian Securities Institute (CSI) - Completed June 2025
Timeline
Customer Service Representative
TD Canada Trust
04.2025 - Current
Customer Service Representative
TD Canada Trust
01.2023 - 03.2025
Customer Service Manager
Walmart
12.2021 - 03.2025
Cashier
Walmart
07.2019 - 11.2021
Etobicoke, ON -
Humber College Institute of Technology And Advanced Learning
Sri Ganganagar, Rajasthan -
Nosegay Public School
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