Navjeet Kaur
Surrey,Surrey, BC
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
4
4
years of professional experience
Work History
Administrator and Procurement
Progressive Telecom Inc.
Surrey, British Columbia
09.2021 - Current
- Responsible for receiving logs and addressing reports along with reported problems or complaints
- Responsible for managing and administrating devices and services of the department apart from maintaining an inventory of the active service accounts and the equipment accounts
- Assist the telecom manager with vendor relations and communications
- Look into billing-related inquiries and solve disputes
- Responsible for receiving logs and addressing reports along with reported problems or complaints
- Responsible for managing and administrating devices and services of the department apart from maintaining an inventory of the active service accounts and the equipment accounts
- Assist the telecom manager with vendor relations and communications
- Look into billing-related inquiries and solve disputes
- Posting and processing journal entries to ensure all the business transactions are recorded
- Updating account receivables and issuing invoices
- Assisting in running the payroll
- Performed routine clerical tasks by scanning, filing and copying documents.
- Composed, edited and prepared correspondence and other department documents.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications and tracked records through delivery.
Customer Relations Manager
Aspire Immigration Services Inc.
Surrey, British Columbia
02.2021 - 09.2021
- Coordinating the Application process including evaluating Applications to identify category qualifications, researching the procedures and requirements for different types of Applications
- Preparing submission packages for basic and complex submissions and sending to various government agencies (e.g., Service Canada, Citizenship and Immigration Canada, etc.), and evaluating Applications
- Preparing materials for submissions
- Assisting with drafting procedural fairness response
- Page 2
- Draft letters and other communications as may be required
- Coordinate with clients and other staff members to ensure that deadlines are met
- Ensure that Consultants are at all times advised of client-related issues that come to the attention of the law clerk
- Client Communication
- Assisting in the client in-take process and responding to both primary and complex client inquiries by email and/or telephone to ensure that Applications are processed and any obstacles are anticipated and dealt with
- Office Administration: Performing various administrative duties including, among other responsibilities organizing and managing files including tracking dates, doing spreadsheets, photocopying/faxing submission packages.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Immigration Legal Assistant
Liberty Immigration Services Inc.
Surrey, British Columbia
07.2020 - 01.2021
- Help clients obtain visas and other documentation- LMIA, BC PNP, EXPRESS ENTRY, VISITOR
- RECORD, VISITOR VISA, PGWP OPEN WORK PERMIT, SPOUSAL OPEN WORK PERMIT, SPOUSAL
- SPONSORSHIPS ETC
- Communicate with clients in person and in writing
- Ensure clients complete applications and submit them on time
- Ensure the client provides accurate and up to date information
- Prepare all fee quotes and any information required by clients, colleagues, or authorities
- Advise clients of their legal rights and all matters related to immigration and citizenship law
- Research legal precedents and gather evidence regarding applicants’ claims about their home countries
- Help applicants manage relationships with lawyers
- Apply for appeals if applications are denied
- Bookkeeping
- Client-management relationship
- Filing client files.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Collaborated with outside counsel to interpret and apply technical immigration policies and procedures.
- Illustrated immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries.
Supervisor
A$W Enterprises
Burnaby, British Columbia
05.2018 - 12.2019
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing customer service
- Provide customer service by greeting and assisting customers and responding to inquiries and complaints
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to a specified level
- Instruct staff on how to handle complicated sales
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Enforce safety, health, and security rules
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
BBA - Entrepreneurial Studies
Kwantlen Polytechnic University
Richmond, BC04.2024
Associate of Applied Science - Business Management - Entrepreneurial Enterprise
Kwantlen Polytechnic University
Surrey, BC08.2020
High School Diploma -
Narsingh Dass Public Sr. Sec School
Karnal, India03.2017
Skills
- Resourceful and Analytical
- Verbal and Written Communication
- G Suite
- Strategic Planning and Attention to Detail
- Contract Processing and Expense Monitoring
- Budget Development-Multiple Priorities Management
- Work Planning and Prioritization
- Recordkeeping and File Management
- Project Management
- MS Office
- Financial Oversight
- Marketing Initiatives
Timeline
Administrator and Procurement
Progressive Telecom Inc.
09.2021 - Current
Customer Relations Manager
Aspire Immigration Services Inc.
02.2021 - 09.2021
Immigration Legal Assistant
Liberty Immigration Services Inc.
07.2020 - 01.2021
Supervisor
A$W Enterprises
05.2018 - 12.2019
BBA - Entrepreneurial Studies
Kwantlen Polytechnic University
Associate of Applied Science - Business Management - Entrepreneurial Enterprise
Kwantlen Polytechnic University
High School Diploma -
Narsingh Dass Public Sr. Sec School
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