Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Navin Kumar Ravindra

Burnaby,BC

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Server

Joey Restaurants
09.2019 - 09.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Sales Associate

Zara
09.2017 - 08.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Enhanced sales by 15% by training 3 associates in effective up-selling techniques and minimizing returns.
  • Delivered prompt and accurate service, reducing customer checkout wait times by 30% for enhanced satisfaction.
  • Managed returns, exchanges and refunds in accordance with store policy.

Crew Member

Five Guys: Burgers and Fries
01.2016 - 08.2019
  • Streamlined inventory management for 50+ items, achieving a 98% accuracy rate through organized spreadsheet tracking.
  • Oversaw daily cash receipts, managing over $2,000 in transactions, and efficiently opened and closed the restaurant.
  • Facilitated communication between 10+ staff and upper management, leading to a 20% improvement in project turnaround times.
  • Achieved Employee Customer Satisfaction Award twice by enhancing service quality, resulting in a 20% increase in customer satisfaction ratings.

Education

BBA - Accounting And Finance

Simon Fraser University
Burnaby, BC
04-2020

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Safe food handling
  • Menu memorization
  • Team collaboration
  • Quality control
  • Food safety practices

Languages

English
Hindi
Spanish
Italian

Interests

  • Embracing outdoor adventures such as skydiving and scuba diving as recreational activities
  • Learning new cooking techniques and expanding my culinary skills

Timeline

Server

Joey Restaurants
09.2019 - 09.2020

Sales Associate

Zara
09.2017 - 08.2019

Crew Member

Five Guys: Burgers and Fries
01.2016 - 08.2019

BBA - Accounting And Finance

Simon Fraser University

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Navin Kumar Ravindra