Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Navindra Persaud

Oshawa,ON

Summary

Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 9 years of experience in Airline Industry. Customer-oriented Reservation Agent with over 9 years of experience in Customer Service. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes. Outgoing Reservation Agent recognized for using up-selling techniques to maximize revenue in airline industry. Adept at educating incoming guests of facility amenities and providing guidance on entertainment and restaurant venues. Ready to apply customer service expertise and 9 years of experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Mail Processor

Ministry Of Business And Public Service Delivery
03.2022 - Current
  • Improved mail processing efficiency by implementing an effective sorting system.
  • Streamlined workflow for faster mail delivery by maintaining a clean and organized workstation.
  • Reduced errors in mail handling with thorough attention to detail and accuracy in labeling packages.
  • Enhanced customer satisfaction by ensuring timely delivery of priority mails through careful prioritization of tasks.
  • Maintained a safe working environment by adhering to all safety regulations and guidelines during mail processing activities.
  • Utilized automated equipment for efficient mail sorting, resulting in increased speed and accuracy of the process.
  • Handled confidential correspondence with utmost discretion, ensuring privacy and security of sensitive materials.
  • Assisted customers with inquiries regarding package tracking or shipment status, providing prompt and accurate information.
  • Provided training support to new hires on proper mail handling procedures, fostering a productive work environment for all team members.
  • Monitored equipment performance regularly, reporting any issues promptly to ensure minimal downtime due to malfunctions or maintenance needs.
  • Prepared detailed reports on daily activities, keeping management informed about progress toward targets and any challenges encountered during operations.
  • Used automated mail processing equipment to sort and collate mail.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Labeled, weighed and processed mail and packages for efficient distribution.
  • Stamped sealed and sorted mail for delivery to other brances.
  • Inspected mail for damages and took appropriate action to deliver in good condition.
  • Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
  • Maintained customer satisfaction by responding to customer inquiries and complaints.
  • Attached identification materials to packages and envelopes for delivery tracking and sorting.
  • Operated mail processing machine to sort and package incoming and outgoing mail.
  • Monitored performance of all processing machines to identify and address any operational issues.

Airline-customer-service-agent

JetBlue
03.2016 - 04.2022
  • Enhanced customer satisfaction by efficiently addressing inquiries and resolving issues.
  • Streamlined check-in processes for faster service, resulting in reduced wait times.
  • Provided exceptional customer service with empathetic listening and effective problem-solving skills.
  • Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
  • Collaborated with team members to achieve high levels of performance in demanding situations.
  • Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
  • Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
  • Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
  • Processed ticket sales accurately, ensuring correct fare calculations and efficient booking procedures were followed.
  • Educated passengers on safety protocols throughout their journey, enabling them to feel secure during the flight.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Provided follow through on all calls with confirmations and dissemination of requested information.

Education

GED -

Texas
06.2021

Skills

  • Machine Operation
  • Workplace Safety
  • Document Scanning
  • Deadline-oriented
  • Reading Comprehension
  • Stress Tolerance
  • Customer Relations
  • Boarding Pass Assignment
  • Customer Documentation Review
  • Computer Reservation Software
  • Payment Processing
  • Data Entry
  • Documentation
  • Passenger Assistance

Languages

English
Full Professional

Timeline

Mail Processor

Ministry Of Business And Public Service Delivery
03.2022 - Current

Airline-customer-service-agent

JetBlue
03.2016 - 04.2022

GED -

Navindra Persaud