Summary
Overview
Work History
Education
Skills
Accomplishments
Skills
Timeline
Generic

NAVINDRA PERSAUD

Oshawa,ON

Summary

Customer-focused representative with prove capacity to troubleshoot issues to ensure customer satisfaction. Skilled representative committed to addressing customer concerns with speed, accuracy and professionalism. Highly enthusiastic professional with over 18 years client interface experience.

Overview

12
12
years of professional experience

Work History

Mail Processor

MINISTRY OF BUSINESS AND PUBLIC DELIVRY
03.2023 - Current
  • Ministry Public & Bus. Service Delivery - Mail Services Queen's Park
  • Prepare parcels for shipping. - Operate and maintain postage equipment. - prepare receiving/shipping reports for incoming/outgoing goods.
  • X-ray, scan and verify mail received from Canada Post and other shipping company.
  • receive, handle, package and store stock items, materials and products required for print and mass mailing operation.
  • Develop and analyze daily couriers to deliver to certain customers. Contact clients via email and telephone for shipment of parcels.
  • operating mail processing equipment. - set up and adjust machines used in mass mailings for various applications (folding, inserting, metering).
  • carry out minor maintenance or repair. - assist in other mail processing duties, as required, providing technical Support.
  • unload shipments, check incoming materials and supplies against packing slips for shortages, damages, errors and substitutions, and verify accuracy against purchase order.

Customer Service Representative DMV Direct

Department Of Motor Vehicles
10.2014 - 08.2023
  • Developed effective relationships with all DMV departments through clear communication.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Resolved customer concerns with strong verbal and negotiation skills.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Handles large volume of phone calls, chats and emails.
  • Issued Vehicle registrations and renewals.
  • Explained policies and procedures to customers.

Customer Service Representative

Verizon
07.2012 - 09.2014
  • Answered an average of 75 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Answered product questions with up-to-date knowledge of sales promotions.
  • Handled daily heavy flow of paperwork and cooperated with accounting departments on invoicing and shipping problems.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Served as main liaison between customers, management and sales team.

Education

GED -

TEXAS
TEXAS

Skills

  • High customer service standards
  • Conflict resolution proficiency
  • Strong problem solving ability
  • Client-focused
  • Troubleshooting skills
  • Strong communication skills
  • Knowledge of data processing operations
  • Quick learner

Accomplishments

Customer Service

  • Researched, calmed and rapidly resolved client conflicts.

Data Verification

  • Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding.

Skills

  • Keyboarding skills
  • Outstanding verbal skills
  • Excellent written skills

Timeline

Mail Processor

MINISTRY OF BUSINESS AND PUBLIC DELIVRY
03.2023 - Current

Customer Service Representative DMV Direct

Department Of Motor Vehicles
10.2014 - 08.2023

Customer Service Representative

Verizon
07.2012 - 09.2014

GED -

TEXAS

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NAVINDRA PERSAUD