Navin Persaud
Brampton
Summary
Experienced professional in the automotive industry with over 19 years of experience. Comprehensive understanding of all facets of the sector. 15+ years of hands-on technical expertise as a licensed technician, complemented by 4+ years of automotive business experience in the insurance sector. Ready to leverage skills and knowledge for a prosperous career within your esteemed organization.
Overview
17
17
years of professional experience
Work History
Automotive Warranty Claims Adjuster
Avantaguard
09.2024 - Current
- Examined claims forms and other records to determine warranty coverage.
- Maintained compliance with provincial regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex mechanical breakdown warranty claims, gathering evidence and analyzing relevant documentation.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
- Provided exceptional customer service during emotionally difficult situations for policyholders following denial or claim refusal outcomes.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Improved claim resolution times by efficiently managing a caseload of 80+ claims per month.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Developed strong relationships with repair vendors, ensuring quality service and fair pricing for clients in need of repairs that are not covered under warranty or after claim is completed.
- Collaborated with legal teams to defend against fraudulent claims, saving company resources and maintaining its reputation.
- Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Researched claims and incident information to deliver solutions and resolve problems.
Automotive Warraranty Claims Adjuster
A-Protect Warrant Corporation
05.2021 - 09.2024
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claim forms, inspection reports, and other records to determine warranty coverage.
- Verified insurance claims and determined a fair amount for settlement.
- Maintained compliance with provincial regulatory requirements through meticulous documentation and adherence to company policies.
- Liason with customer repair facility and parts supplier to ensure effective, accurate, and efficient claim completion.
Licensed Automotive Technician
Bramgate Automotive
05.2008 - 04.2021
- Throughout my tenure at Bramgate Automotive I've worked at both Audi and VW dealers and have contributed to the operations at the collision center.
- Licensed Automotive Technician, General automotive repairs, diagnostics & maintenance
- Certified Pre-owned inspection and Provincial safety inspections
- Perform provincial safety inspections/ repair vehicles to meet provincial safety regulations.
- Safety Recalls/Campaigns
- Prepared estimates including labour, parts and/or applicable surcharges in an organized manner for service advisor to present to customer.
- Attended a number of training courses, performed online training and self-study programs to up keep current certification for Audi guidelines for every year employed with Audi/VW
Education
Diploma - Automotive Business
Geogrgian College
Barrie, ON08.2025
Canadian Tire Automotive Service Technician - Automotive Service Technician
Centennial College
Toronto, ON09.2009
High School Diploma -
Brampton Centennial Secondary School
Brampton, ON06.2003
Languages
English
Native or Bilingual
Timeline
Automotive Warranty Claims Adjuster
Avantaguard
09.2024 - Current
Automotive Warraranty Claims Adjuster
A-Protect Warrant Corporation
05.2021 - 09.2024
Licensed Automotive Technician
Bramgate Automotive
05.2008 - 04.2021
Diploma - Automotive Business
Geogrgian College
Canadian Tire Automotive Service Technician - Automotive Service Technician
Centennial College
High School Diploma -
Brampton Centennial Secondary School
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