NAVID SHARGHI
Surrey
Summary
Over two decades experience in Customer Service with external and internal customers in large corporations. Self-starter, motivated and results driven with excellent communication and presentation skills. A logical and process minded person, competent with technology and always thinking outside of the box for creative and efficient ways to improve processes or systems. A collaborative person who thrives on working under pressure and driving a team to produce excellent results. An excellent multitasker and someone who will bring long term financial and cultural benefit to any establishment.
Overview
23
23
years of professional experience
Work History
Store Manager
Big Box Outlet Store
03.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Hiring, training and mentoring new staff members and new Store Managers.
- Supporting other Store Managers with guidance and professional help.
- Strategically hired to help with expansion of company to help develop Corporate style.
Customer Experience Manager
The Home Depot
01.2017 - 12.2023
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Developed new employees and on-going performance assessment of current employees.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
Restaurant Manager
McDonald’s Canada
04.2014 - 01.2017
- Carefully interviewed, selected, trained, and supervised staff.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Restaurant Manager
McDonald’s Restaurant Ltd UK
01.2010 - 01.2012
- Head Hunted to come on board as a Restaurant Manager.
- Human Resources – Training, Performance Reviews, Health and Safety
- Profit and Loss
- Recruitment
- Mentor to new Restaurant Managers
- Developing Business Plans
- Dealing with Customer Service issues
- Liaison with City Official and the Franchisee/Owner
Professional Taxi Driver
TaxiFast
01.2002 - 01.2010
- Working mainly as a, and occasionally as a dispatcher from the control office
- Completed a one-year contract job travelling to Prague, Czech Republic recruiting and training drivers.
- Upheld high standards of cleanliness, sanitation, and service.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Hired new drivers, maintained performance and managed customer service.
- Maintained log of daily trips to keep accurate records of fares and destinations.
Education
BSc - Computer Science
University of Plymouth
1996
Diploma - Microcomputer Technology
College of Further Education
1992
Skills
- Customer Relations
- Teamwork and Collaboration
- Decision-Making
- Microsoft Office
- Analytical Thinking
- Communication
- Positive Attitude
- Attention to Detail
- Team Building
- Supervision and Leadership
Languages
English
Native or Bilingual
Persian
Professional Working
Timeline
Store Manager
Big Box Outlet Store
03.2024 - Current
Customer Experience Manager
The Home Depot
01.2017 - 12.2023
Restaurant Manager
McDonald’s Canada
04.2014 - 01.2017
Restaurant Manager
McDonald’s Restaurant Ltd UK
01.2010 - 01.2012
Professional Taxi Driver
TaxiFast
01.2002 - 01.2010
BSc - Computer Science
University of Plymouth
Diploma - Microcomputer Technology
College of Further Education
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