Navia Novely Mahmud
Toronto,ON
Summary
Highly motivated individual possesses excellent customer care and communication skills with the ability to
multitask. Detail-oriented and driven with a passion for helping guests and ensuring a pleasant dining
experience. Committed to resolving complaints quickly and efficiently.
Clear-thinking and conscientious mind with a proven track record of success in providing quality care to
patients in a high-pressure hospital setting. Skilled in triage, assessment, and management of medical
emergencies, with a focus on providing excellent customer service and patient comfort.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server, Line Cook ,supervisor
Reef Kitchens
10.2021 - 01.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Contributed to inventory management by monitoring stock levels.
- Collaborated with management to set performance standards, leading to a more consistent dining experience for guests.
- Checked food temperature regularly to verify proper cooking and safety.
Customer Service Representative
TTEC
03.2022 - 09.2022
- Conducted regular performance appraisals of customer care representatives to ensure adherence to
standards - Assisted in the implementation of new technology solutions for improved customer care operations
- Supervised daily operations of the Customer Care Consultant Team including scheduling shifts and assigning
task - Coached customer care team to meet customer satisfaction goals and service statistics
- Ensured compliance with company policies and legal regulations related to customer care activities.
- Trained new employees on company policies and procedures related to Customer Care.
- Identified areas of improvement within the Customer Care department and proposed changes accordingly.
- Conducted research on industry trends, best practices, and new technologies related to customer care
management
Retail Sales Associate Cashier
Bell Mobility
04.2023 - 10.2023
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Managed efficient cash register operations.
Medicine Wheel
Casiar, Budtender
03.2024 - Current
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Managed high volume of cash with 100% accuracy rate.
- Restocked supplies and arranged displays.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Advanced Diploma - Computer System Technology
Seneca Collage
1750 Finch Ave E, North York, ON M2J 2X512.2023
Skills
- Exceptional customer service
- Cash Handling
- Safe Food Handling
- Time Management
- Attention to Detail
- Cannabis strain familiarity
- Product Merchandising
- Patience and Empathy
- Problem-solving skills
- Data Entry
- Microsoft
- Excell
Languages
English
Full Professional
Certification
- Food Service Handler
- CompTIA ITF+ Certification
- cybersecurity
- Food safety
Timeline
Medicine Wheel
Casiar, Budtender
03.2024 - Current
Retail Sales Associate Cashier
Bell Mobility
04.2023 - 10.2023
Customer Service Representative
TTEC
03.2022 - 09.2022
Server, Line Cook ,supervisor
Reef Kitchens
10.2021 - 01.2024
Advanced Diploma - Computer System Technology
Seneca Collage
Similar Profiles
Madina HakimiMadina Hakimi
Inventory Manager at Reef KitchensInventory Manager at Reef Kitchens
Jennifer BravoJennifer Bravo
Prepared Foods Team Member at Reef KitchensPrepared Foods Team Member at Reef Kitchens
Amandeep AmandeepAmandeep Amandeep
Prep Cook at Reef KitchensPrep Cook at Reef Kitchens
Angelica AbuqueAngelica Abuque
Home Childcare Provider at BRADLEY MAZDAHome Childcare Provider at BRADLEY MAZDA
Danish KhanDanish Khan
Assistant Project Manager/Estimator at Pacific Paving LtdAssistant Project Manager/Estimator at Pacific Paving Ltd