NAVI KAUR
Calgary,AB
Summary
Well-qualified Medical/Dental Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering 7 years of related experience, diligent nature and expertise in electronic records management.
Overview
7
7
years of professional experience
Work History
Dental Office Administrator
Endo Perio Calgary
05.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Responded to inquiries from callers seeking information.
- Coordinated and scheduled meetings and appointments.
- Used Endo Vision to schedule appointments for doctor visits and procedures.
Receptionist Administrator
Face Forward Oral & Maxillofacial Surgery
08.2023 - 05.2024
- Enhancing customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Streamline office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Boosting company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Collaborating with team members on various projects to achieve department goals and improve overall efficiency.
- Enhancing in roles, developing new tasks including triage of Pathology referrals with surgeon.
Medical Office Assistant
West Springs Medical
06.2022 - 08.2023
- Used PSS Suite to schedule appointments for doctor visits and procedures
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Prepared patient charts by gathering and organizing medical records ahead of appointments
- Provided prompt, polite and professional in-person and telephone customer service
Medical Office Manager
APEX MEDICAL CLINIC
01.2019 - 05.2022
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
PATIENT CARE COORDINATOR
PT HEALTH
09.2018 - 04.2019
- Acted as main point of contact for patients, doctors and staff by closely reviewing medical charts and maintaining high levels of communication
- Explained upcoming treatment preparation, instructions and other facts to patients
- Delivered excellent patient experiences and direct care
- Liaised with pharmaceutical representative to schedule presentation appointments with physician
- Reviewed medical charts and served as liaison between patient, doctor and hospital
MEDICAL OFFICE ASSISTANT
TOTAL CARDIOLOGY
09.2017 - 07.2018
- Maintained orderliness and cleanliness of examination rooms; stocks assigned rooms and cupboards and insures that par levels of supplies are maintained on daily basis
- Performed varieties of administrative and clerical duties, scheduling patient appointments, certifying procedures, answering patient phones by collecting data to forward to nurses for triage as directed
- Takes, records, and reports patient vital signs using medical equipment; performs procedures of low complexity such as
- Escorted patients to exam rooms or treatment rooms, or other areas
- Maintained unit patient care supplies, ensures timely flow of patients and assists physicians and nurses to provide optimal care to patients and families
- Entered procedure codes and diagnosis codes into medical billing software
- Received, recorded and filed medical payments by check, cash and credit card
Education
Diploma - Medical Administrative Assistant
SAIT SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY
2017
High School Diploma -
JAMES FOWLER HIGH SCHOOL
2011
Skills
- Strong attention to detail
- Excellent problem solving skills
- Excellent customer service skills
- Knowledge of basic medical language and verbiage
- Ability to work quickly and efficiently
- Ability to multitask with tight deadlines and operate Independently
- Ability to be flexible and adapt easily
Additional Information
- PS Suite
- EMR Wolf
- Med Access
- Pomelo
- Microsoft Suite
- Open Dental
Timeline
Dental Office Administrator
Endo Perio Calgary
05.2024 - Current
Receptionist Administrator
Face Forward Oral & Maxillofacial Surgery
08.2023 - 05.2024
Medical Office Assistant
West Springs Medical
06.2022 - 08.2023
Medical Office Manager
APEX MEDICAL CLINIC
01.2019 - 05.2022
PATIENT CARE COORDINATOR
PT HEALTH
09.2018 - 04.2019
MEDICAL OFFICE ASSISTANT
TOTAL CARDIOLOGY
09.2017 - 07.2018
High School Diploma -
JAMES FOWLER HIGH SCHOOL
Diploma - Medical Administrative Assistant
SAIT SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY
Similar Profiles
NEJLA ABBEDNEJLA ABBED
Senior Director, Consumer Marketing at ENDO PHARMACEUTICALS/ENDO AESTHETICSSenior Director, Consumer Marketing at ENDO PHARMACEUTICALS/ENDO AESTHETICS
Elizabeth RamirezElizabeth Ramirez
Business Assistant at Perio & Implant CentersBusiness Assistant at Perio & Implant Centers
Garam SaidGaram Said
Dental Assistant at Implant and Perio TherapyDental Assistant at Implant and Perio Therapy
ADESOPE AJAYIADESOPE AJAYI
Athlete (Sales Associate) at Nike Market MallAthlete (Sales Associate) at Nike Market Mall
Olana ThomsonOlana Thomson
Middle School Teacher at FFCA North Middle SchoolMiddle School Teacher at FFCA North Middle School