Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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NAVI KAUR

Calgary,AB

Summary

Well-qualified Medical/Dental Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering 7 years of related experience, diligent nature and expertise in electronic records management.

Overview

7
7
years of professional experience

Work History

Dental Office Administrator

Endo Perio Calgary
05.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Responded to inquiries from callers seeking information.
  • Coordinated and scheduled meetings and appointments.
  • Used Endo Vision to schedule appointments for doctor visits and procedures.

Receptionist Administrator

Face Forward Oral & Maxillofacial Surgery
08.2023 - 05.2024
  • Enhancing customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Streamline office operations for increased productivity by organizing and maintaining physical and digital filing systems.
  • Boosting company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Collaborating with team members on various projects to achieve department goals and improve overall efficiency.
  • Enhancing in roles, developing new tasks including triage of Pathology referrals with surgeon.

Medical Office Assistant

West Springs Medical
06.2022 - 08.2023
    • Used PSS Suite to schedule appointments for doctor visits and procedures
    • Directed patients to exam rooms, fielded questions, and prepared for physician examinations
    • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
    • Coordinated patient scheduling, check-in, check-out and payments for billing
    • Prepared patient charts by gathering and organizing medical records ahead of appointments
    • Provided prompt, polite and professional in-person and telephone customer service

Medical Office Manager

APEX MEDICAL CLINIC
01.2019 - 05.2022
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.

PATIENT CARE COORDINATOR

PT HEALTH
09.2018 - 04.2019
  • Acted as main point of contact for patients, doctors and staff by closely reviewing medical charts and maintaining high levels of communication
  • Explained upcoming treatment preparation, instructions and other facts to patients
  • Delivered excellent patient experiences and direct care
  • Liaised with pharmaceutical representative to schedule presentation appointments with physician
  • Reviewed medical charts and served as liaison between patient, doctor and hospital

MEDICAL OFFICE ASSISTANT

TOTAL CARDIOLOGY
09.2017 - 07.2018
  • Maintained orderliness and cleanliness of examination rooms; stocks assigned rooms and cupboards and insures that par levels of supplies are maintained on daily basis
  • Performed varieties of administrative and clerical duties, scheduling patient appointments, certifying procedures, answering patient phones by collecting data to forward to nurses for triage as directed
  • Takes, records, and reports patient vital signs using medical equipment; performs procedures of low complexity such as
  • Escorted patients to exam rooms or treatment rooms, or other areas
  • Maintained unit patient care supplies, ensures timely flow of patients and assists physicians and nurses to provide optimal care to patients and families
  • Entered procedure codes and diagnosis codes into medical billing software
  • Received, recorded and filed medical payments by check, cash and credit card

Education

Diploma - Medical Administrative Assistant

SAIT SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY
2017

High School Diploma -

JAMES FOWLER HIGH SCHOOL
2011

Skills

  • Strong attention to detail
  • Excellent problem solving skills
  • Excellent customer service skills
  • Knowledge of basic medical language and verbiage
  • Ability to work quickly and efficiently
  • Ability to multitask with tight deadlines and operate Independently
  • Ability to be flexible and adapt easily

Additional Information

  • PS Suite
  • EMR Wolf
  • Med Access
  • Pomelo
  • Microsoft Suite
  • Open Dental

Timeline

Dental Office Administrator

Endo Perio Calgary
05.2024 - Current

Receptionist Administrator

Face Forward Oral & Maxillofacial Surgery
08.2023 - 05.2024

Medical Office Assistant

West Springs Medical
06.2022 - 08.2023

Medical Office Manager

APEX MEDICAL CLINIC
01.2019 - 05.2022

PATIENT CARE COORDINATOR

PT HEALTH
09.2018 - 04.2019

MEDICAL OFFICE ASSISTANT

TOTAL CARDIOLOGY
09.2017 - 07.2018

High School Diploma -

JAMES FOWLER HIGH SCHOOL

Diploma - Medical Administrative Assistant

SAIT SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY

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