Naveen Kumar K
Montreal,QC
Summary
Positive and empathetic with excellent communication and problem-solving skills, consistently producing customer satisfaction and loyalty. Understanding of customer service principles and proficiency with CRM software ensures efficient and effective support. Dedicated to resolving issues swiftly and enhancing overall customer experience.
Overview
2025
2025
years of professional experience
Work History
CSR
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Cooker Operator
3b
09.2022 - 09.2024
- Maintained a clean, safe workspace by adhering to strict sanitation guidelines and safety regulations.
- Enhanced kitchen efficiency by streamlining cooking processes and organizing workstation layouts.
- Ensured optimal taste consistency in each dish through ongoing taste-testing adjustments during the cooking process.
- Developed strong multitasking skills to manage multiple orders simultaneously while maintaining accuracy and efficiency.
- Assisted in menu development by providing input on dish ideas, portion sizes, and presentation techniques.
- Participated in regular staff meetings to discuss menu changes, customer feedback, and operational improvements.
- Aided sous chef executive chef in various tasks including menu development research product sourcing support when required.
- Discarded expired food items and disposed of waste for hygienic food preparation environments.
- Operated food production equipment safely and responsibly for quality output.
- Adhered to company safety policies and procedures for proper food safety and sanitation.
- Recorded food production data to enable performance monitoring.
- Assembled and packaged food items securely to meet company standards.
- Adjusted machine settings to regulate temperatures, speeds, pressures and other factors.
- Observed machine operations to detect clogged feed lines or worn parts.
- Upheld health and safety standards by maintaining clean equipment and workspaces.
- Trained and supervised new employees in machine operation and safety procedures.
- Monitored and responded to machine alarms.
- Documented production activities, incidents and any notable concerns in daily logs.
- Stored food in designated containers and storage areas to prevent spoilage and ready items for shipment or further processing.
- Used scales and containers to accurately measure and weigh raw ingredients prior to mixing and blending.
Education
GED -
MCIT
10-2021
Bachelor of Science - Mechanical Engineering
Vits
India ,Hyderbad04-2018
Skills
- Multitasking capacity
- Ordering and purchasing
- Food safety
- Leadership and supervision
- Customer focus
- CRM software
- Customer service
- Active listening
- Critical thinking
Languages
English
Full Professional
French
Limited Working
Hindi
Full Professional
Timeline
Cooker Operator
3b
09.2022 - 09.2024
CSR
GED -
MCIT
Bachelor of Science - Mechanical Engineering
Vits
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