Naveen Kumar Jangidi
Calgary,AB
Summary
Dynamic housekeeping professional with extensive experience at Econolodge Inn & Suites University, excelling in guest relations and staff training. Proven ability to enhance cleanliness standards, resulting in increased positive feedback. Skilled in task assignment and scheduling, ensuring efficient operations while delivering exceptional customer service. Committed to maintaining high safety and sanitation standards.
Experienced with leading housekeeping teams to maintain cleanliness and order. Utilizes strong organizational skills and attention to detail to ensure pristine environment. Track record of effective team management and problem-solving in dynamic settings.
Overview
12
12
years of professional experience
Work History
Housekeeping Supervisor
Econolodge Inn& Suites University
07.2023 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Cabin Steward
MSC Cruises
10.2019 - 01.2023
- Provided personalized service to VIP guests, exceeding expectations and fostering repeat business.
- Conducted thorough inspections of cabins post-cleaning, guaranteeing adherence to company quality standards.
- Assisted passengers with luggage handling, promoting a seamless check-in and boarding experience.
- Identified areas for improvement in cabin cleaning processes, implementing changes that led to increased efficiency without compromising quality standards.
- Utilized strong organizational skills to manage workload effectively during peak travel seasons.
- Contributed to the overall success of cruise voyages by delivering outstanding customer service experiences consistently throughout each journey.
- Promoted safe practices among crew members by adhering to safety procedures at all times.
- Participated in ongoing training programs provided by the cruise line, constantly expanding knowledge of industry best practices.
- Handled special requests from passengers professionally, demonstrating adaptability and problem-solving skills.
Room Attendant
Madinat Jumeirah Resort
04.2015 - 01.2019
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
Room Attendant
Marriott Harbour Hotel Dubai
07.2013 - 03.2015
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
Education
Bachalor of Hotel Management &catering Technology - Hotel Management
Global Institute of Hotel Management
Hyderabad India05-2012
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Task assignment
- Staff scheduling
Languages
English
Professional Working
Timeline
Housekeeping Supervisor
Econolodge Inn& Suites University
07.2023 - Current
Cabin Steward
MSC Cruises
10.2019 - 01.2023
Room Attendant
Madinat Jumeirah Resort
04.2015 - 01.2019
Room Attendant
Marriott Harbour Hotel Dubai
07.2013 - 03.2015
Bachalor of Hotel Management &catering Technology - Hotel Management
Global Institute of Hotel Management
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