Overview
Work History
Education
Skills
Timeline
Generic

Naveen Shetty

Calgary,AB

Overview

10
10
years of professional experience

Work History

Lead Department Manager

Walmart
09.2023 - Current
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Reduced operational costs through effective budget management and resource allocation.
  • Increased productivity by identifying bottlenecks and implementing targeted solutions.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Assists in providing direction and co-ordination of task completion as per communicated priorities by Store Management Team.
  • Assign associates to support with coverage and availability tasks in all areas of store. Participates in training and development of associates, and provides feedback as needed.
  • Support with scheduling as needed and delegate, assist and follow up on completion of daily Customer Availability Process tasks.

Ecommerce Operations Department Manager

Walmart
12.2022 - 09.2023
  • Oversee online delivery operations and resolve issues promptly to ensure customer satisfaction.
  • Assist Ecommerce Operations Manager to establish and oversee cost plans and budgets for department.
  • Manage resource allocation and scheduling within department according to business needs and adjust hours to reach department budget goals.
  • Maintain high quality direct and indirect customer service by ensuring best online shopping experience.

Client Service Lead - Digital & Influencer Marketing

Tidal7 Digital
12.2021 - 08.2022
  • Serve as primary contact for clients, building and nurturing strong relationships.
  • Understand client’s business goals, marketing objectives and target audience to provide successful digital marketing strategies.
  • Conduct regular meetings and consultations to update clients on campaign progress, discuss new opportunities and address any concerns.
  • Lead end-to-end management of client accounts, ensuring timely and successful project delivery.
  • Coordinate & manage teams, interface with Creative, Operations and Tech teams to ensure seamless project execution.
  • Closely worked with buying teams to track key metrics on brands campaign performance and offer insights based on benchmark data, supporting brands to take right action to optimize their ad delivery.
  • Monitor project timelines, budgets and resources ensuing projects are delivered within scope and meet client expectations.
  • Track, report, analyze program performance, and make recommendations for further improvement. Drive business reviews with clients.

Customer Success Lead

Shopalyst Technologies
12.2020 - 12.2021
  • Assisted brands with acquiring first-party audience data leveraging user actions and creating library of audiences for their campaigns, linking it back in consistent manner on all media platforms.
  • Manage all activity of client onboarding, through strong product knowledge, planning & execution.
  • Maintain a deep understanding of the product & speak with customers about the most relevant features for their specific business needs.
  • Drive customer engagement by sharing monthly campaign/activity analysis & conduct regular training sessions to develop agents’ expertise as per business needs.
  • Developed measurable success metrics to assess the agents as well provided timely updates on key task & activities to the management.
  • Work closely with Product and Engineering team on identification and tracking enhancement requests and bugs.

Client Servicing Group Head

OMD
07.2015 - 12.2020

Asst. Manager Sales

ValueFirst Digital Media Private
05.2014 - 07.2015

Education

Executive MBA -

Indian School of Business Management And Administration

Skills

  • Customer Orientation
  • Client Servicing
  • NPS, Customer Retention
  • Cross Selling / Up Selling
  • Cross functional team player
  • Operations Management
  • New Hire Training
  • Attention to detail
  • Empathic & Courteous
  • Collaborative

Timeline

Lead Department Manager

Walmart
09.2023 - Current

Ecommerce Operations Department Manager

Walmart
12.2022 - 09.2023

Client Service Lead - Digital & Influencer Marketing

Tidal7 Digital
12.2021 - 08.2022

Customer Success Lead

Shopalyst Technologies
12.2020 - 12.2021

Client Servicing Group Head

OMD
07.2015 - 12.2020

Asst. Manager Sales

ValueFirst Digital Media Private
05.2014 - 07.2015

Executive MBA -

Indian School of Business Management And Administration

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Naveen Shetty