Naveen Sharma
Cambridge,ON
Summary
Dynamic and reliable professional with extensive experience at Woolworths Supermarket, excelling in customer service and food safety. Proven expertise in meat slicing and inventory management, consistently enhancing customer satisfaction and maintaining a clean, organized environment. Recognized for effectively resolving issues and training new team members to uphold high standards.
Experienced with coordinating retail projects, focusing on quality and efficiency. Utilizes strong project management and organizational skills to streamline operations. Track record of effective communication and leadership in dynamic retail settings.
Overview
10
10
years of professional experience
Work History
Deli Team Member
Woolworths Supermarket
03.2012 - 07.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted in training new hires on proper food handling procedures, equipment use, and customer service etiquette to ensure seamless integration into the team.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
Produce Associate
Woolworths Supermarket
03.2012 - 07.2022
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
- Blocked produce and culled damaged or spoiled pieces.
- Completed prep work on pre-packaged vegetables and fruits.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
Replenishment Team Member
Woolworths Supermarket
03.2012 - 07.2022
- Cleaned and organized sales and stock areas.
- Put away received merchandise in designated location.
- Greeted and used service model to meet customers' needs.
- Supported efficient load processing by accurately staging pallets for easy access to merchandise during replenishment activities.
- Supported efficient merchandise flow by unloading trucks, sorting items, and accurately placing products in designated areas.
- Contributed to reducing out-of-stock situations by promptly addressing discrepancies between physical inventory and system data.
- Improved store appearance and shopping experience with consistent shelf maintenance, product organization, and display setup.
- Increased inventory accuracy by conducting regular cycle counts and adjusting stock levels as needed.
- Pulled out-of-date, damaged or returned opened items to report to supervisor.
- Leveraged keyboard and handheld units to input data on computer.
- Optimized workspace functionality by maintaining a clean, safe, and well-organized backroom storage area.
- Collaborated with team members to efficiently complete daily replenishment tasks, ensuring optimal product availability.
Customer Service Cashier
Woolworths Supermarket
03.2012 - 07.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
- Enhanced store security by identifying and reporting suspicious activities.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
Education
High School Diploma - Business Management
Australian. Education Academic
Melbourne, Australia 04.2014
Skills
- Reliability and punctuality
- Meat slicing expertise
- Food safety
- Cash handling proficiency
- Order taking accuracy
- Product rotation
- Workplace safety awareness
- Merchandising techniques
- Customer service
- Verbal and written communication
- Cleanliness and sanitation
- Heavy lifting
- Cash handling
- Equipment safety
- Inventory counts
Languages
English
Full Professional
Timeline
Deli Team Member
Woolworths Supermarket
03.2012 - 07.2022
Produce Associate
Woolworths Supermarket
03.2012 - 07.2022
Replenishment Team Member
Woolworths Supermarket
03.2012 - 07.2022
Customer Service Cashier
Woolworths Supermarket
03.2012 - 07.2022
High School Diploma - Business Management
Australian. Education Academic