Naveen Rana
Brampton,Canada
Summary
Experienced professional with a focus on financial analysis and customer relationship management. Demonstrates expertise in training staff and managing cash handling processes. Skilled in Microsoft Office Suite and excels in problem-solving and time management. Dedicated to improving customer support and driving sales through active listening and self-discipline.
Overview
6
6
years of professional experience
Work history
Customer Service Manager
Walmart Canada
Mississauga, ON
10.2022 - 04.2026
- Supported positive customer relations by resolving issues promptly and implementing effective solutions.
- Assisted marketing department in launching and coordinating promotional activities and campaigns.
- Guided and mentored team members on customer service techniques and performance strategies.
Cash Manager (Contract)
Canadian Tire Corporation
Mississauga, ON
04.2023 - 09.2023
- Provided updates to senior management regarding progress on cash management activities against targets.
- Supported improvements in financial reporting by streamlining control processes and reporting structures.
- Maintained records of all transactions including deposits, withdrawals, transfers, and investments.
- Monitored accounts receivable and payable to confirm timely payments were made.
Customer Service Representative (Contract)
Staples Canada
Brampton, ON
02.2022 - 10.2022
- Managed issue resolution and troubleshooting of technical problems to enhance customer satisfaction.
- Delivered comprehensive information on company offerings while initiating proactive customer engagement strategies.
- Oversaw customer complaint resolution and conducted analysis of customer feedback to drive service improvements.
- Managed over 50 customer calls per day and increased sales by 10%.
Cashier
Walmart
Mississauga, ON
09.2021 - 09.2022
- Recorded sales transactions by scanning items, itemising purchases, and calculating totals.
- Balanced cash drawer at shift start and end, identifying and correcting discrepancies.
- Processed payments via cash, card, and cheque to finalise sales.
- Delivered swift and polite service to customers.
- Addressed customer complaints and inquiries with efficiency and courtesy.
Warehouse Assistant
TJX Canada
Mississauga, ON
02.2021 - 03.2022
- Managed inventory rotation by implementing first-in first-out method, ensuring shelves remained organised and well-stocked.
- Conducted quality reviews of incoming shipments, flagging substandard materials for return.
- Oversaw inventory control checks and maintained warehouse equipment to optimise stock availability.
Web Application Intern (Contract)
Metanoea
Toronto, ON
02.2021 - 08.2021
- Assisted in evaluating architectural solutions and supporting development efforts.
- Contributed to proposing detailed oriented solutions through collaboration with team members.
- Helped design, build, and maintain website applications using standard HTML/CSS and JavaScript.
- Participated in daily standup meetings with project managers to discuss progress on assigned tasks.
Customer Experience Supervisor (Contract)
Loblaw
Mississauga, ON
04.2020 - 09.2020
- Achieved team cohesion through effective hiring and training of staff members.
- Realised departmental goals by implementing structured performance reviews and streamlined salary administration.
- Enhanced customer service operations through effective management of daily departmental activities and staff scheduling.
Education
College Diploma - Web Integration Techniques
ISI College
QCHigh School - Science Stream
VVN Institute
IndiaSkills
- Financial analysis and advice
- Staff management
- Cash handling
- Team collaboration
- Customer relationship management
- Sales expertise
- Financial reporting
- Time management
- Active listening
- Decision making
- Goal orientation
REFERENCES
References available upon request
Timeline
Cash Manager (Contract)
Canadian Tire Corporation
04.2023 - 09.2023
Customer Service Manager
Walmart Canada
10.2022 - 04.2026
Customer Service Representative (Contract)
Staples Canada
02.2022 - 10.2022
Cashier
Walmart
09.2021 - 09.2022
Warehouse Assistant
TJX Canada
02.2021 - 03.2022
Web Application Intern (Contract)
Metanoea
02.2021 - 08.2021
Customer Experience Supervisor (Contract)
Loblaw
04.2020 - 09.2020
College Diploma - Web Integration Techniques
ISI College
High School - Science Stream
VVN Institute