Summary
Overview
Work History
Education
Skills
Timeline
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NAVEEN RAJAN

Perth,ON

Summary

Dedicated and technically proficient IT Support Specialist with a proven track record of providing exceptional technical support and troubleshooting expertise. Seeking a challenging position where I can utilize my skills to ensure seamless IT operations and deliver top-notch user support. Highly efficient IT supports specialist well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

9
9
years of professional experience

Work History

Cab Associate

Walmart
03.2023 - Current
  • Provide timely and effective technical support to employees, addressing hardware, software, and network issues
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Worked varied hours to meet seasonal and business needs.

System Engineer

C Net Computers
05.2021 - 01.2023
  • Delivered technical support to diverse clients, diagnosing and resolving software and hardware issues
  • Configured and maintained network infrastructure, including firewall and wireless LAN
  • Installed, repaired, and upgraded operating systems, including Windows XP, 7, 10, and 11
  • Provided remote support using tools like R admin for clients including Assisi Mission Hospital and ITCB Bank.
  • Resolved issues and escalated problems with knowledgeable support and quality service
  • Assisted employees with resolving network problems at remote locations

System Engineer

Alankit Limited Ernakulam
06.2014 - 07.2020
  • Managed system configuration, maintenance, and security measures to prevent hacking
  • Installed and configured MSSQL Server, implemented data backup strategies
  • Implemented Microsoft Server OS16 and performed service desk ticketing system client implementations
  • Supported hardware and software solutions, including Linux Ubuntu with Microsoft Office.
  • Spearheaded compliance efforts and developed best practices to drive continual process improvements

Education

Bachelor of Computer Application (BCA) -

Annamalai University

Computer Hardware and Networking -

Rambus Network Academy

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Industrial Training Institute (ITI), ITI Chalakudy

Skills

  • Expertise in technical support and problem-solving for hardware and software issues
  • Proficient in various operating systems including Windows (7, 8, 81, 10, 11) and Ubuntu
  • Strong knowledge of Local-Area Networks (LAN) and Wide-Area Networks (WAN)
  • Familiarity with database technology (SQL) and web server technology (eg, Internet Information Services)

Timeline

Cab Associate

Walmart
03.2023 - Current

System Engineer

C Net Computers
05.2021 - 01.2023

System Engineer

Alankit Limited Ernakulam
06.2014 - 07.2020

Bachelor of Computer Application (BCA) -

Annamalai University

Computer Hardware and Networking -

Rambus Network Academy

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Industrial Training Institute (ITI), ITI Chalakudy

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