Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Naveen N S

Kitchener

Summary

Dedicated professional with 5+ years of experience handling an extended team of 150+ across 3 geo locations. Overall 13+ years of experience with IT operations & projects.

Overview

10
10
years of professional experience

Work History

Service Delivery Manager

Cognizant Technology Solutions
08.2018 - Current

Manage day to day operations & escalations for various teams including Service Desk, Identity and Access management, Patch & Release management

Forecasting & scheduling resource count.

Budget for new projects & track their delivery

Maintain Relationship with Client leaders and align with their needs

Knowledge Manager

Cognizant Technology Solutions
09.2013 - 08.2018

Analyze Incidents and Problem trends, and create opportunities for left shift increasing first call resolution and end user satisfaction.

Maintain SOPs in easy readable format for service desk specialists

Education

Bachelor of Science - Electronics And Communication Engineering

Anna University

Skills

  • Client Relationship Management
  • Solutions Development
  • Operations Support
  • Resource Allocation
  • Project Implementation
  • Incident Management
  • Continuous Improvement
  • Risk Management
  • Training and Development

Languages

English
Full Professional
Tamil
Full Professional

Timeline

Service Delivery Manager

Cognizant Technology Solutions
08.2018 - Current

Knowledge Manager

Cognizant Technology Solutions
09.2013 - 08.2018

Bachelor of Science - Electronics And Communication Engineering

Anna University

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Naveen N S