NAVEEN NAVEEN
Brampton
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. The personable personality that helps avoid call escalations.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Walmart Canada
10.2022 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Cash Manager
Canadian Tire Corporation
04.2023 - 09.2023
- Provided regular updates to senior management on cash management activities, progress against targets, and areas of potential risk or opportunity.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Designed and maintained financial models to identify and measure risks.
- Conducted financial due diligence on potential investments and acquisitions.
Customer Service Representative
Staples Canada
02.2022 - 10.2022
- Answering questions about a company's products or services and processing orders and transactions
- Resolving issues and troubleshooting technical problems
- Delivering information about a company's offerings and providing proactive customer outreach
- Handling customer complaints and collecting and analyzing customer feedback
- Developing and documenting knowledge into helpful content and responding to customer reviews
- Tracking customer service key performance indicators.
Cashier
Walmart
09.2021 - 09.2022
- Provide a positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items, itemizing, and totaling customer's purchase
- Resolves customer issues and answers questions
- Provides pricing information by answering Questions.
- Reconciled cash drawer at the start and end of each shift, accounting for errors, and resolving discrepancies.
- Performed cash, card, and check transactions to complete customer purchases.
Warehouse Assistant
TJX Canada
02.2021 - 03.2022
- Alternated goods in inventory by observing a first-in and first-out approach to keep shelves organized and properly stocked.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
- Collaborating with other departments to optimize warehouse operations and keep production high.
Web Application Intern
Metanoea
02.2021 - 08.2021
- Evaluate and provide architectural solutions and lead the development efforts
- Propose new detailed oriented solutions functional/ non-functional, and ideas in collaboration with the team
- Design, build, and maintain website software applications and create website layout User- interface by using standard HTML/CSS and JavaScript
- Have full ownership of the web application process.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Designed and implemented scalable applications for data extraction and analysis.
Customer Service Supervisor
Loblaw
04.2020 - 09.2020
- Hired, managed, developed, and trained staff, established and monitored goals, conducted performance reviews, and administered salaries for staff.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Met customer service goals and exceeded customer expectations.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
Education
College diploma - Web Integration Techniques
ISI College
High school - Science Stream
VVN Institute
Skills
- Microsoft Office
- Staff Management
- Time Management
- Cash Handling
- Team Player
- Active Listener
- Superior Computer Skills
- Staff Development
- Customer Relationship Management (CRM) Software
- Customer Experience Management
- Problem-Solving
- Resolution
- Customer Support
- Sales expertise
- Cash Conversion Cycle
Timeline
Cash Manager
Canadian Tire Corporation
04.2023 - 09.2023
Customer Service Manager
Walmart Canada
10.2022 - Current
Customer Service Representative
Staples Canada
02.2022 - 10.2022
Cashier
Walmart
09.2021 - 09.2022
Warehouse Assistant
TJX Canada
02.2021 - 03.2022
Web Application Intern
Metanoea
02.2021 - 08.2021
Customer Service Supervisor
Loblaw
04.2020 - 09.2020
College diploma - Web Integration Techniques
ISI College
High school - Science Stream
VVN Institute
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