Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

NAVEEN NAGGI

Victoria,BC

Summary

Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.

Overview

11
11
years of professional experience

Work History

Senior Store Manager

7-Eleven, Inc.
07.2015 - Current
  • Collaborated with internal personnel and clientele to improve store operations and address concerns quickly
  • Mentored newly hired Assistant store Leader in upselling techniques and customer service to improve sales expertise
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues
  • Displayed merchandise for upcoming sales in visually appealing way
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment
  • Researched out-of-stock items to find additional inventory in other store locations
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity
  • Guided and supported 20+ staff members to consistently achieve team and personal goals
  • Trained Mandeep Kaur , Mohit Kumar and Gagandeep Singh for Store Manager and developed 7 employees for management through constructive feedback and focus on long-term career growth
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Assist with Payroll discrepancies and solve in timely manner.

Assistant Manager

7-Eleven, Inc
07.2014 - 11.2015
  • Developed positive customer relationships through friendly greetings and excellent service
  • Trained and served as peer coach for new sales associates
  • Planned and prepared workflow schedules, delegating tasks for 10-member team
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.

Store Manager

Shell Gas Station
11.2013 - 11.2014
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Organized special events such as seasonal sales promotions to drive foot traffic into store and increase sales opportunities.
  • Fostered positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Undertaking financial administration.
    - Responsible for all Accounts payable and Accounts receivable functions.
    - New hire entries, terminations and Record of employment.
    - Book Keeping.
    - To prepare all statistical, financial and accounting reports.

Education

Diploma in Hospitality Management -

Cambria College
Victoria, BC, Canada
03.2022

Bachelor of Education -

MD University
Rohtak, Haryana
06.2010

Masters in Computer Appilcation -

Rohtak University
Haryana
07.2007

Bachelor of Science -

MD University
Haryana
04.2004

Skills

  • Leadership
  • Team management
  • Store management
  • Human resources
  • Inventory control
  • Retail management
  • Mentoring
  • Assistant manager experience
  • Time management
  • Customer service
  • Employee Evaluation
  • Upselling
  • Pricing
  • Merchandising
  • Resolving payroll problems
  • Employee training
  • Reporting and documentation
  • Training and development

Accomplishments

  • Managing dual stores (37900 and 37906), trained 5 Store leaders, 15 ASLs, over 25 Seniors Sales associates and run 10 stores in Victoria in last 9 years.
  • Helping groups in merchandising skills.
  • Assisting SL to achieve their monthly bonuses
  • Sharing financial knowledge with ASL to meet bonus and to push sales.
  • Trained team members with job duties and their responsibilities.

References

Ritesh Tariyal (Senior Area Leader)

(250) 216 2903

Mandeep Kaur (Area Leader) 

(236) 638 2798

Timeline

Senior Store Manager

7-Eleven, Inc.
07.2015 - Current

Assistant Manager

7-Eleven, Inc
07.2014 - 11.2015

Store Manager

Shell Gas Station
11.2013 - 11.2014

Diploma in Hospitality Management -

Cambria College

Bachelor of Education -

MD University

Masters in Computer Appilcation -

Rohtak University

Bachelor of Science -

MD University

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NAVEEN NAGGI