The proven ability to provide senior leadership in establishing IT strategies and goals. Key strengths include communicating corporate vision, planning and directing large-scale projects, defining and implementing policies and programs, and employing work ethics that will maximize efficiency and team performance in the organization by leveraging middle-level management.
Insightful Information Technology with 18+ years of IT Senior Manager leadership experience including oversight of infrastructure, application support, and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance, and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in requests for proposal development, technology needs assessments, and staff training.
Overview
20
20
years of professional experience
Work History
Manager Projects
Cognizant Technology Solutions – CANADA
07.2021 - Current
Leadership
Collaborate with other Senior Management in developing a vision and strategic plan to guide the organization.
Proactively identify, assess, and inform the Senior Management of internal and external issues that affect the organization.
Provide professional advice to the Senior Management on all aspects of the organization's activities.
Foster and Direct effective teamwork between middle-level management and Senior Management.
Operational planning and management
Develop an operational plan which incorporates goals and objectives that work towards the strategic direction of the organization.
Ensure that the operation of the organization meets the expectations of its clients.
Oversee the efficient and effective day-to-day operation of the program.
Collaborating with Senior Management on implementing policies for the organization and the Program.
Program planning and management.
Oversee the planning, implementation, and evaluation of the organization's programs.
Ensure that the programs and services offered by the organization contribute to the organization's mission.
Monitor the day-to-day delivery of the programs and projects of the organization to maintain or improve quality.
Oversee the planning, implementation, execution, and evaluation of special projects.
Human resources planning and management.
Determine staffing requirements for organizational management and program delivery.
Oversee the implementation of the human resources policies, procedures, and practices, including the development of job descriptions for all staff.
Establish a positive, healthy, and safe work environment following all appropriate legislation and regulations.
Recruit, interview, and select senior staff that have the right technical and personal abilities to help further the organization's mission.
Ensure that all staff receive an orientation to the organization and that appropriate training is provided.
Implement a performance management process for all staff which includes monitoring the performance of staff on an ongoing basis and conducting an annual performance review.
Coach and mentor staff as appropriate to improve performance.
Discipline staff when necessary, using appropriate techniques; release staff when necessary, using appropriate and legally defensible procedures.
Financial planning and management
Work with staff and the Finance Committee to prepare a comprehensive budget.
Approve expenditures within the authority of the Organization.
Share program-level comprehensive, regular reports on the revenues and expenditures of the organization.
Community relations/advocacy
Communicate with stakeholders to keep them informed of the work of the organization and represent the organization in negotiations.
Establish good working relationships and collaborative arrangements with organizations to help achieve the goals of the organization.
Risk management
Identify and evaluate the risks to the organization's people (clients, staff, management), Technology, property, and finances, and implement measures to control risks.
Associate Operations Manager
Cognizant Technology Solutions – USA
03.2015 - 07.2021
Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
Interacted and negotiated with vendors, outsourcers, and contractors to secure products and services.
Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
Cultivated interpersonal skills by building positive relationships with others.
Coordinated IT operations activities to deliver a smooth flow of daily business needs.
Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
Oversaw IT department operations and training.
Associate Operations Manager
Cognizant Technology Solutions – INDIA
08.2011 - 03.2015
Developed systems and procedures to improve operational quality and team efficiency.
Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
Making Sure all SLAs and KPI are met
Oversaw IT department operations and training.
Guided organizational technology strategy and roadmaps.
Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
Coordinated technical training and personal development classes for staff members.
Project Manager
Wipro Technologies
09.2006 - 08.2011
Planned, designed, and scheduled phases for large projects.
Monitored project performance to identify areas of improvement and make adjustments.
Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Achieved project deadlines by coordinating with contractors to manage performance.
Sr .Technical Support Expert
DELL International Services
05.2004 - 08.2006
Helped department set up equipment for meetings, events and operations.
Helped IT team document core systems configurations, relevant passwords, and system access requirements.
Supported team needs with research and problem-solving abilities.
Worked with high-performing teams in Agile environment.
Analyzed current information and helped develop plans to address needs.
Worked with vendors to resolve problems with services, equipment, or inventory.
Education
Graduate Diploma in IT -
Victoria University - Australia
01.2003
Bachelor's Degree -
Electronics
01.1997
Intermediate Board of Education – Math/Physics/Chemistry -
Intermediate Board of Education
01.1994
-
Secondary School of Education
01.1992
Skills
Excellent Communication
Financial Analysis
Creative Thinking
Risk Assessment
Contract Negotiation
Customer Relationship Management
Organizational Skills
Cross-functional Collaboration
Vendor Management
Project Evaluation
Project Management
Software Courses
GNIIT, Grad Dip in Computer, 1997
Microsoft, Microsoft SCCM Admin, 2017
Technologies Used
Active Directory
SCCM
SCCM – Configuration Manager Remote Control
Intune MDM
Service Now
ESMA (Escalation Management) tool for Cognizant.
Intralinks - Secure Document Access provisioning
GoToAssist
Bomgar
Consonant
OS – Windows 7/10
USMT – User State Migration Tool
Easy Transfer – Data Backup Tool
Network boot and OS imaging using PXE
Cisco Unified Communications Manager
Languages
English
Professional Working
Timeline
Manager Projects
Cognizant Technology Solutions – CANADA
07.2021 - Current
Associate Operations Manager
Cognizant Technology Solutions – USA
03.2015 - 07.2021
Associate Operations Manager
Cognizant Technology Solutions – INDIA
08.2011 - 03.2015
Project Manager
Wipro Technologies
09.2006 - 08.2011
Sr .Technical Support Expert
DELL International Services
05.2004 - 08.2006
Graduate Diploma in IT -
Victoria University - Australia
Bachelor's Degree -
Electronics
Intermediate Board of Education – Math/Physics/Chemistry -