Naveen Kumar
Kingston
Summary
Dynamic and results-oriented professional with over 6 years of experience in retail operations, sales leadership, and customer service. Recognized as a top performer in door-to-door sales, demonstrating a strong track record in managing store operations, coaching high-performing teams, and driving profitability. Proven leadership skills and a commitment to operational excellence contribute to sales growth. Eager to leverage this expertise as a District Manager at Circle K to enhance team performance and achieve strategic business objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Door-to-Door Sales Representative
Pulse Marketing (Bell Products)
05.2024 - Current
- Consistently ranked as the top salesperson in the company, surpassing monthly and quarterly sales quotas.
- Achieved multiple “Star of the Month” awards for outstanding sales performance.
- Conduct daily door-to-door prospecting, presenting and closing sales for Bell’s residential product suite (Internet, TV, mobility).
- Build pipelines by identifying leads, qualifying prospects, and maintaining long-term customer relationships.
- Adapt strategies based on competitive analysis and customer feedback, driving continuous revenue growth.
Assistant Manager
Circle K
03.2022 - 04.2024
- Directed day-to-day operations including staff scheduling, inventory control, financial reconciliation, and customer service.
- Supervised a team of 6+, providing training, coaching, and performance management to meet company standards.
- Implemented sales promotions and upselling strategies, improving store revenue and customer engagement.
- Conducted compliance checks, cash audits, and safety reviews to maintain operational integrity.
- Supported district leadership by preparing reports, tracking KPIs, and coordinating promotional rollouts across the store.
Customer Service Representative
ESSO Gas Station
03.2020 - 03.2022
- Provided direct customer support, processed transactions, and handled cash balancing with 100% accuracy.
- Developed strong communication and active listening skills while working in a fast-paced retail environment.
- Ensured compliance with store policies and maintained high standards of service.
Market Representative
Sun Pharmaceuticals
07.2018 - 12.2019
- Drove sales by promoting pharmaceutical products to healthcare professionals and increasing territory market share.
- Consistently exceeded sales quotas through effective relationship building and territory management.
- Educated physicians and pharmacists on product use, ensuring compliance with regulations.
- Conducted market analysis and collaborated with cross-functional teams to optimize sales strategies.
Education
Post-graduate Diploma - Health Care Administration
St. Lawrence College
Kingston, ON08.2021
Bachelor of Pharmacy - undefined
Pt. Bhagwat Dayal University of Health Sciences
Rohtak, Haryana07.2019
Skills
- Leadership & Team Development – Supervising, training, and coaching employees to achieve performance goals
- Multi-Site & Retail Operations – Scheduling, compliance audits, inventory management, and financial accountability
- Sales Growth – Proven record of exceeding targets, closing deals, and driving customer acquisition
- Customer Service Excellence – Skilled in resolving escalations, enhancing satisfaction, and building loyalty
- Analytical & Organizational – Strong decision-making, KPI monitoring, and strategic planning abilities
- Communication – Multilingual: English, Hindi, Punjabi, Haryanvi
- Technical – Microsoft Word & Excel, POS systems, sales reporting tools
Certification
First Aid & CPR
Languages
English
Full Professional
Timeline
Door-to-Door Sales Representative
Pulse Marketing (Bell Products)
05.2024 - Current
Assistant Manager
Circle K
03.2022 - 04.2024
Customer Service Representative
ESSO Gas Station
03.2020 - 03.2022
Market Representative
Sun Pharmaceuticals
07.2018 - 12.2019
Post-graduate Diploma - Health Care Administration
St. Lawrence College
Bachelor of Pharmacy - undefined
Pt. Bhagwat Dayal University of Health Sciences
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