Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Naveen Kumar

Summary

Objectives: - Customer-focused Service Supervisor with qualifications in customer service, personal service, account management, staff development and team leadership. Superb conflict resolution and de-escalation abilities. Accomplished in delivering world-class service and improving customer interactions.

Overview

8
8
years of professional experience

Work History

Food & Service Supervisor (Part-Time)

Gestion Nammour Inc.
12.2022 - Current
  • Supervision: Oversee the operations of the restaurant during your assigned shifts, including opening or closing procedures, ensuring that all tasks are completed efficiently and according to McDonald's standards
  • Cash Handling: Supervise cashiers and other team members handling cash transactions, ensuring accuracy in cash handling procedures, and following McDonald's policies to prevent theft or loss
  • Team Management: Provide leadership and guidance to crew members, assigning tasks, and delegating responsibilities to ensure that everyone knows their roles and responsibilities for the shift
  • Training and Development: Train new crew members on McDonald's policies, procedures, and food safety standards, and provide ongoing coaching and feedback to help them improve their performance
  • Customer Service: Lead by example in delivering excellent customer service, resolving customer complaints or issues promptly and professionally, and ensuring that all customers have a positive dining experience
  • Food Preparation and Safety: Ensure that food products are prepared and cooked according to McDonald's quality and safety standards, including proper portioning, cooking temperatures, and hygiene practices
  • Cleanliness and Maintenance: Ensure that the restaurant is clean, organized, and well-maintained at all times, including dining areas, kitchen, restrooms, and outdoor areas, by assigning cleaning tasks and conducting regular inspections

Part Time Sales Associate

Eddie Bauer
10.2022 - 09.2023
  • Customer Assistance: Greet customers as they enter the store and provide assistance in finding products, answering questions about merchandise, and offering suggestions based on customer needs and preferences
  • Sales Generation: Actively engage with customers to promote products, provide information on current promotions or sales events, and upsell or cross-sell merchandise to increase sales revenue
  • Product Knowledge: Develop a deep understanding of Eddie Bauer's product line, including features, benefits, and materials, to effectively communicate with customers and assist them in making informed purchasing decisions
  • Cash Handling: Operate the cash register accurately and efficiently to process sales transactions, handle cash, credit card, and other forms of payment, and reconcile cash drawers at the end of shifts
  • Store Maintenance: Contribute to the cleanliness and tidiness of the store by performing tasks such as dusting shelves, vacuuming floors, and organizing merchandise to create an inviting shopping environment
  • Customer Service Recovery: Address customer concerns or complaints in a professional and empathetic manner, escalating issues to management when necessary to ensure customer satisfaction and retention
  • Product Returns and Exchanges: Process returns and exchanges according to company policies and procedures, ensuring that customers receive prompt assistance and satisfactory resolutions to their requests

Operations Head

Axis Bank Ltd.
09.2018 - 10.2022
  • Operational Strategy Development: Develop and implement operational strategies aligned with the bank's overall goals and objectives to enhance efficiency, reduce costs, and improve customer service.
  • Process Improvement: Identify opportunities to streamline processes, eliminate redundancies, and automate tasks to optimize operational efficiency and enhance productivity.
  • Risk Management: Oversee risk management activities within the operations department, including compliance with regulatory requirements, implementation of internal controls, and mitigation of operational risks.
  • Performance Monitoring and Reporting: Monitor key performance indicators (KPIs) and operational metrics to track performance against targets, identify trends, and address any issues or discrepancies. Prepare regular reports for senior management.
  • Staff Management: Provide leadership and direction to operations staff, including hiring, training, performance evaluation, and development initiatives to build a high-performing team.
  • Customer Service Excellence: Ensure that operational processes are designed and executed to meet or exceed customer expectations for service quality, responsiveness, and reliability.
  • Compliance and Regulatory Oversight: Ensure compliance with all relevant regulatory requirements, industry standards, and internal policies and procedures governing operational activities.
  • Continuous Learning and Development: Stay informed about industry trends, best practices, and emerging technologies in banking operations through ongoing learning and professional development activities.

Assistant Branch Head

Bandhan Bank Ltd
10.2016 - 09.2018
  • Supervision and Leadership: Assist in managing the daily operations of the branch, including overseeing staff performance, scheduling, and providing guidance to ensure efficient and effective service delivery.
  • Customer Service: Ensure high-quality customer service by addressing customer inquiries, resolving complaints, and handling complex transactions or issues escalated by staff members.
  • Sales and Business Development: Support the Branch Head in achieving branch sales targets by promoting bank products and services, identifying cross-selling opportunities, and fostering customer relationships.
  • Compliance and Risk Management: Ensure adherence to regulatory requirements, internal policies, and procedures to mitigate operational and compliance risks. This may involve conducting audits, monitoring transactions, and implementing necessary controls.
  • Problem Solving: Collaborate with other departments or higher management to address complex issues or implement solutions to improve branch efficiency and customer satisfaction.

Education

Master of Business Administration - Marketing & Finance

India

Bachelor of Commerce -

India

Skills

    • Exceptional customer service
    • Cash Handling
    • Client Service
    • Conflict Resolution
    • Customer Needs Assessment
    • Enjoy working in dynamic and fast-paced environments
    • Motivator, analytical thinker, innovator
    • Team Leadership
    • Punctual and Reliable
    • Refunds and exchanges
    • Cash Management
    • Technically inclined
    • Work Ethic and Integrity
    • Patience and Empathy
    • Customer relationship development
    • Relationship building and management
    • Prioritizing and Planning
    • Cash handling expertise
    • Proactive and Focused
    • Financial analysis and reporting
      • Task Delegation
      • Complaint Handling
      • Teamwork and Collaboration
      • Time Management
      • Problem-solving skills
      • Multi-tasking strength
      • Upselling
      • Point of sale operation
      • Business Development
      • Attention to Detail
      • Strong Communication and Interpersonal Skills
      • Operational Excellence
      • Staff Management
      • Standard Operating Procedures
      • Staff Training and Development
      • Workforce Planning
      • Audit management
      • Branch operations
      • Willing to Learn
      • Product Knowledge

Accomplishments

  • Awarded Best Operations Head in PAN INDIA at the prestigious MDRT awards for the year 2022.
  • Received the Best Assistant Branch Head Award in the circle for FY 2018-2019 for consistently outstanding performance.
  • Recognized with the Best BCSOM for the Region Award for promoting products for Birla Sun Life Insurance and developing business amounting to INR 30 Lakhs.
  • Received appreciations for exemplary performance in sourcing business from Corporate and Retail Customers.

Languages

English
Full Professional
Hindi
Native or Bilingual

Timeline

Food & Service Supervisor (Part-Time)

Gestion Nammour Inc.
12.2022 - Current

Part Time Sales Associate

Eddie Bauer
10.2022 - 09.2023

Operations Head

Axis Bank Ltd.
09.2018 - 10.2022

Assistant Branch Head

Bandhan Bank Ltd
10.2016 - 09.2018

Master of Business Administration - Marketing & Finance

India

Bachelor of Commerce -

India

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Naveen Kumar