Naveen Jan
Mississauga,Canada
Summary
Customer Service Representative with over 5 years of experience, adept at leveraging strong communication and negotiation skills to enhance client satisfaction and achieve organizational objectives. Demonstrates expertise in team and time management, effectively collaborating across departments to resolve issues and streamline processes. Committed to delivering exceptional service and fostering longterm client relationships through assertive and persuasive communication.
Overview
24
24
years of professional experience
Work History
Retail Sales Associate
Perfume & gifts shop
Mississauga, ON
04.2025 - 08.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Insurance Collection Agent
D&A Group Services
Mississauga, Canada
12.2024 - 01.2025
- Managed account collections through effective communication and negotiation strategies.
- Maintained detailed records of interactions with clients and payment histories.
- Calling customers daily outbound calls 100 to 150 keeping in loop the potential customers to collects their debts.
Property Investment Consultant
Pivotal Communities Inc
Mississauga, Canada
04.2024 - 10.2024
- Evaluated alternative investments, dig out new lands for best affordable investments till the time to build and resale to secure the best possible investments for clients.
- Analyzed economic trends and market conditions.
- Developed comprehensive financial plans and investment strategies for high net worth clients.
- Built strong relationships with existing clients through regular contact via phone or email.
Spa Receptionist
Dermaniche advanced Aesthetics
Mississauga, ON
10.2023 - 02.2024
- Managed front desk operations and scheduled appointments for clients.
- Provided exceptional customer service and addressed client inquiries effectively.
- Processed payments and handled financial transactions accurately and efficiently.
- Assisted in managing inventory of spa products and supplies regularly.
Social Media Marketing Executive
Greeniche Natural Health
Richmond Hill, Canada
10.2022 - 01.2024
- Develop and execute a content strategy aligned with marketing goals.
- Create engaging text, image, and video content for social media platforms.
- Curate relevant content from other sources to share with the audience.
- Schedule and publish posts consistently across platforms.
- Monitor social media trends and adapt strategies as needed.
Customer services representative
Summit Bank Pvt Ltd
Karachi, Pakistan
02.2015 - 12.2016
- Taught junior employees proactive strategies to meet operational and sales goals.
- Analyzed market trends to develop strategies for increasing sales revenue.
- Developed strategies for increasing sales productivity and profitability within the department.
- Delegated tasks appropriate to individual employees to provide development opportunities.
Customer Relation Officer
SCB Bank, Pvt Ltd
Karachi, Pakistan
01.2002 - 02.2003
- Assisted customers with their banking needs including opening new accounts, processing deposits and withdrawals, providing information about bank products and services, and addressing customer inquiries or concerns.
- Managed 100-150 daily calls to meet targets, enhancing collection efficiency.
- Resolved account discrepancies, ensuring accurate debtor records and improved financial tracking.
- Secured favorable settlements through effective negotiation, maintaining professional rapport.
- Collaborated with departments, streamlining communication on delinquent accounts.
- Regularly reconciled accounts, verifying payments to maintain financial accuracy.
Education
Fellowship Program - Atlanta, USA
ICFJ and CNN Atlanta
Atlanta, USA03.2014
EMBA - Marketing
Preston University
Pakistan02.2002
TV Journalists Workshop -
Voice of America
01.2002
Skills
- Strong communication & negotiation skills
- Team management
- Time management
- Persuasive
- Sales processing
- Customer service
- Software (Square, Teams, Ace, Shopify)
References
upon request
Languages
English, Highly proficient
Personal Information
Title: Customer services Representative
Timeline
Retail Sales Associate
Perfume & gifts shop
04.2025 - 08.2025
Insurance Collection Agent
D&A Group Services
12.2024 - 01.2025
Property Investment Consultant
Pivotal Communities Inc
04.2024 - 10.2024
Spa Receptionist
Dermaniche advanced Aesthetics
10.2023 - 02.2024
Social Media Marketing Executive
Greeniche Natural Health
10.2022 - 01.2024
Customer services representative
Summit Bank Pvt Ltd
02.2015 - 12.2016
Customer Relation Officer
SCB Bank, Pvt Ltd
01.2002 - 02.2003
Fellowship Program - Atlanta, USA
ICFJ and CNN Atlanta
EMBA - Marketing
Preston University
TV Journalists Workshop -
Voice of America
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