Summary
Overview
Work History
Education
Skills
Certification
Languages
Software Skills
Timeline
Generic

NAVEEN JAN

Mississauga

Summary

Dynamic customer service representative can work as a collection or call center agent with exceptional negotiation and strong communications skills and a proven track record in debt recovery. Adept at making quick decisions and managing time effectively under pressure, can consistently exceed targets while maintaining strong client relationships and leveraging technology to enhance performance analysis.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Business Investment Consultant/Lead CSR

Pivotal Communities & Fine Homes
04.2024 - 12.2024

Making outbound calls daily marking the potential customers by cold calling

inviting customers by correspondence for projects presentations walk the customers through the process of payments of investments they have made.

Evaluated alternative investments, dig out new lands for best affordable investments till the time to built and resale to secure the best possible investments for clients.

Developed comprehensive financial plans and investment strategies for high net worth clients.

Built strong relationships with existing clients through regular contact via phone or email.

Spa Manager, Customer Services Representative

Dermaniche Advance Aesthetics
10.2023 - 02.2024
  • Responded quickly to meet customer needs and resolve problems.
  • Committed to delivering excellent customer service while working in a fast-paced environment.
  • Cold calling arrange open house for sales to accomplish monthly sales tasks.
  • Customer services providing services information, rates and upcoming promotions.
  • spa operations and management
  • Walk in customers dealing, promotions of monthly services

Social Media Manager

Greeniche Natural health
10.2022 - 09.2023
  • Develop and execute a content strategy aligned with marketing goals.
  • Create engaging text, image, and video content for social media platforms.
  • Curate relevant content from other sources to share with the audience.
  • Schedule and publish posts consistently across platforms.
  • Monitor social media trends and adapt strategies as needed.

Customer Relation Officer

Summit Bank Pvt Ltd
02.2015 - 12.2016
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Analyzed market trends to develop strategies for increasing sales revenue.
  • Developed strategies for increasing sales productivity and profitability within the department.
  • Delegated tasks appropriate to individual employees to provide development opportunities.

Customer Relation Officer

SCB Bank Pakistan
01.2002 - 02.2003
  • My main responsibility was to assist customers with their banking needs.
  • This included opening new accounts, processing deposits and withdrawals, providing information about bank products and services, and addressing customer inquiries or concerns.
  • As a CRO, I handled customer complaints and issues with empathy and professionalism.

Education

MBA - MARKETING

Preston University Pakistan
Karachi Pakistan
01.2002

Skills

  • Time management
  • Team management
  • Interpersonal Skills
  • Organizational Skill
  • Square
  • ACE
  • Sharepoint
  • Verbal Communication
  • Written Communication
  • Assertive

Certification

Driving license G

Languages

English
Urdu
punjabi

Software Skills

  • Square
  • Ace
  • Teams
  • Outlook

Timeline

Business Investment Consultant/Lead CSR

Pivotal Communities & Fine Homes
04.2024 - 12.2024

Spa Manager, Customer Services Representative

Dermaniche Advance Aesthetics
10.2023 - 02.2024

Social Media Manager

Greeniche Natural health
10.2022 - 09.2023

Customer Relation Officer

Summit Bank Pvt Ltd
02.2015 - 12.2016

Customer Relation Officer

SCB Bank Pakistan
01.2002 - 02.2003

MBA - MARKETING

Preston University Pakistan
NAVEEN JAN