Naveen Henagama DOn
Scarborough,ON
Summary
Dynamic customer service professional poised to transition into the aviation industry with a diploma in Flight Services as expected to graduate in April next year. Demonstrates a commitment to excellence in customer interactions, informed by experience as a Sales Associate at Freedom Mobile and a Crew Trainer at McDonald's. Brings forth strong competencies in safety awareness, communication, and team collaboration, underpinned by an ability to adapt to fast-paced environments and manage unforeseen situations with grace. Eager to contribute to Porter Airlines by delivering refined flying experiences and ensuring passenger comfort and safety
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Freedom Mobile
03.2022 - Current
- Assisted customers with product selection and provided knowledgeable answers to questions about services, plans, and smartphones.
- Resolved customer issues with patience and professionalism, ensuring a positive brand experience and customer satisfaction
- Processed transactions and handled cash and credit card operations with accuracy.
- Kept up-to-date with all Freedom Mobile products and promotional deals to offer personalized recommendations to both existing and potential customers.
Crew Trainer
McDonald's Restaurant
04.2021 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
Diploma - Flight Services - Operations & Cabin Management
Seneca College of Applied Arts And Technology
North York, ON04.2024
GED -
St. Joan of Arc Catholic Academy
Toronto, ON06.2021
Skills
- Customer service excellence
- Safety awareness
- Communication skills
- Adaptability
- Initiative
- Team collaboration
Certification
- Ministry of labour, Training and skills development's training module: Worker Health and Safety Awareness. (WHMIS)
- CPR / AED / First-Aid Certification (Adult / Child / Infant / Choking)
- Issued By: National CPR Foundation
- Date of Completion: November 9, 2023
- Validity: Valid for 2 years
- Notes: Certified in accordance with ECC/ILCOR and AHA guidelines
Timeline
Sales Associate
Freedom Mobile
03.2022 - Current
Crew Trainer
McDonald's Restaurant
04.2021 - Current
Diploma - Flight Services - Operations & Cabin Management
Seneca College of Applied Arts And Technology
GED -
St. Joan of Arc Catholic Academy
- Ministry of labour, Training and skills development's training module: Worker Health and Safety Awareness. (WHMIS)
- CPR / AED / First-Aid Certification (Adult / Child / Infant / Choking)
- Issued By: National CPR Foundation
- Date of Completion: November 9, 2023
- Validity: Valid for 2 years
- Notes: Certified in accordance with ECC/ILCOR and AHA guidelines
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