NAVEEN GAHLAUT
Brampton
Summary
Customer-oriented General Manager with 19 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager/Owner
Urban Baithak
06.2023 - Current
- Successfully open Urban Baithak, an Indian Cuisine Restaurant in Barrie.
- Conducted market research to identify customer needs and preferences.
- Managed inventory control systems, optimizing stock levels for maximum efficiency without compromising availability or quality.
- Ensured compliance with industry regulations, maintaining legal standing as a responsible business owner.
- Boosted revenue through targeted marketing campaigns designed to attract new clientele while retaining existing customers.
- Vendor Management, Procurement Management.
- Prepare and Implement SOP's for both FOH & BOH.
- Flow of operation planning.
- Food cost & Labor Management.
- Recipe creation, process development and cost management.
- Menu item R & D, Menu Designing & Menu Engineering.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
General Manager Operations (Multi Unit)
Brars Sweets & Restaurants
11.2018 - 01.2023
- Recruit, train and supervise staff
- Participate in marketing plans and implementation
- Negotiate with clients for catering or use of facilities
- Monitor revenues and modify procedures and prices
- Ensure health and safety regulations are followed
- Develop, implement and analyze budgets
- Negotiate arrangements with suppliers for food and other supplies
- Set staff work schedules and monitor staff performance
- Plan, organize, direct, control and evaluate daily operations
- Open new locations successfully.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Owner/Chef
Cafe R.E.D
06.2013 - 09.2014
- Kitchen Production
- Overall Restaurant Management
- Recruit, train and supervise staff
- Marketing plans and implementation
- Monitor revenues
- Develop, implement and analyze budgets
- Set & Monitor staff work schedules
- Evaluate daily operations.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
General Manager (F&B)
Dd Mall
11.2011 - 06.2013
- Managing Multi Unit Food & Beverage Outlets
- The Food Court - Managing Food Court with 12 Food & Beverage Outlets
- Semi Circle – Café House
- DnD - Discotheque
- The ManSingh - Fine Dining Indian Restaurant.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyality.
Restaurant/Bar Manager
32nd Milestone Hotels
10.2009 - 11.2011
- Successfully worked in pre-opening & opening of outlets in Hotel
- Create Bar Menu & Food Menu for the Bar & Restaurants
- India House - Responsible for Restaurant with 160 Covers
- Terrazo - Bar with 60 Covers
- Organized & Managed Events in Hotel Banquets
- Budgeting
- Forecasting Labor according to Business
- Trained new staff according to Hotel policy.
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
Chef De Partie
Westin
09.2008 - 10.2009
- Assist Executive Chef in exceeding financial targets of labor and food cost
- Attend all scheduled employee meetings and brings suggestions for improvement
- Complete daily walkthroughs for food quality, control and storage
- Cook and serve food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies
- Coordinate activities with other internal departments and participates in management team meetings
- Create new and exciting desserts to renew club menus and engage the interest of customers
- Create schedules for kitchen staff to ensure optimum resource management and speed of service
- Design new menu choices based on seasonal ingredients and customer demand
- Decorate pastries and desserts using different types of icings, toppings etc
- To ensure beautiful food presentations
- Ensure all staff members adhere to culinary standards and regulations
- Oversee special catering events; supervision of kitchen personnel with responsibility for hiring, discipline and performance reviews.
- Provided support in all areas of the kitchen as needed, demonstrating versatility and adaptability under pressure.
- Trained kitchen staff to perform various preparation tasks under pressure.
Commis Chef
Celtic Manor Resort
02.2007 - 03.2008
- Trained Kitchen Trainees
- Handled Line & Banquet Kitchen.
- Enhanced culinary skills by assisting in the preparation of various dishes under the guidance of experienced chefs.
- Contributed to a well-organized and efficient kitchen by maintaining clean workstations and following sanitation guidelines.
- Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
- Maintained well-organized mise en place to keep work consistent.
Education
Police Foundations -
Trios College
Brampton, ON10.2018
Post Graduate - Hospitality Operations Management -
Swiss Hotel Management School
06.2006
LL.B - Bachelor of Laws -
Ch. Charan Singh University
06.2003
B.A. - BACHELOR OF ARTS -
Kurukshetra University
06.2000
Skills
- Adaptability & Attention to detail
- Costing & Budgeting
- Banquet experience
- Cooking techniques & Procedures
- Organization & Time Management
- Menu Planning
- Inventory control Management & Storage
- Customer Relations
- Operations Management
- Business Analysis
- Leadership and team building
- Problem Resolution
- Team Player
- Training and Development
Certification
- Advanced Food Safety Certificate, 10/01/22
- Workers Health & Safety Awareness, 09/01/14
- Front Operations Management, 04/01/06
- Human Trafficking for Law Enforcement, 04/01/18
- F&B Management, 04/01/06
- Planning & Control for F&B Operations, 04/01/06
Accomplishments
- Employee of the Quarter, Celtic Manor Resort, United Kingdom
- Inter University Cricket Champion, India
- Best Employee of the year, India
- President’s Award in Scouting, India
References
- Mohanjit Singh, Brars Restaurants & Sweets, Executive Chef, 647-686-2840
- Bhavesh Patel, Brara Sweets & Restaurants, Accounts Manager, 647-719-1235
Timeline
General Manager/Owner
Urban Baithak
06.2023 - Current
General Manager Operations (Multi Unit)
Brars Sweets & Restaurants
11.2018 - 01.2023
Owner/Chef
Cafe R.E.D
06.2013 - 09.2014
General Manager (F&B)
Dd Mall
11.2011 - 06.2013
Restaurant/Bar Manager
32nd Milestone Hotels
10.2009 - 11.2011
Chef De Partie
Westin
09.2008 - 10.2009
Commis Chef
Celtic Manor Resort
02.2007 - 03.2008
Police Foundations -
Trios College
Post Graduate - Hospitality Operations Management -
Swiss Hotel Management School
LL.B - Bachelor of Laws -
Ch. Charan Singh University
B.A. - BACHELOR OF ARTS -
Kurukshetra University
Similar Profiles
UMAIR HAIDERUMAIR HAIDER
Assistant Chef at Karachi BaithakAssistant Chef at Karachi Baithak
Amrit AdhikariAmrit Adhikari
Chef de Partie at Baithak RestaurantChef de Partie at Baithak Restaurant
Linh TranLinh Tran
CUSTOMER SERVICE REPRESENTATIVE at Urban Concept-Urban Nail BoxCUSTOMER SERVICE REPRESENTATIVE at Urban Concept-Urban Nail Box