Naveed Khan

Ufone GSM, Tele Communication

01.2017 - 12.2018

Enhanced customer satisfaction by efficiently handling high call volumes and resolving issues promptly.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Utilized excellent communication skills in both written and verbal forms to effectively address customer inquiries and concerns.
Reduced average call handling time through active listening, empathy, and effective problem-solving skills.
Achieved high first-call resolution rates by providing accurate information and solutions to customers'' concerns.
Consistently met or exceeded monthly performance metrics for call quality, adherence to schedule, and efficiency.
Provided timely feedback on product-related issues encountered by customers to inform improvements in product design or documentation.
Followed up on open cases, ensuring timely resolution and customer satisfaction throughout the process.
Navigated multiple software systems simultaneously while maintaining focus on the caller''s needs and issue resolution.
Responded to customer calls and emails to answer questions about products and services.
Placed outbound customer service or customer satisfaction calls to follow up on issues.

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